Computer Field Service Technician

AM/PM Point of Sale Solutions & Service; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Computer Field Service Technician to join their dynamic team. This exciting role offers the chance to work with a variety of point-of-sale products and merchant devices, providing exceptional service to customers across different retail sectors. The ideal candidate will be technically savvy, self-motivated, and possess excellent communication skills. With a strong focus on customer satisfaction, this position provides an incredible learning opportunity while working in a supportive environment. If you are ready to take your career to the next level, this is the perfect opportunity for you!

Qualifications

• A+ Certification is an asset for this entry-level position.
• Candidates must possess strong customer service and communication skills.

Responsibilities

• Provide outstanding customer service and swift break/fix resolutions.
• Execute install, moves, adds, changes (IMAC) projects.

Skills

Customer Service

Technical Skills

Communication Skills

Problem Solving

Education

A+ Certification

Tools

POS Equipment

Networking Tools

PCs

Job description

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Company Overview
AM/PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealers employing over 225 customer service driven team members coast to coast. Partnered with some of the industry's most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit: http://www.ampmservice.com/

Position Summary
The Computer Hardware Technician will work with our industry's most reputable brands. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.

Main Responsibilities

• Provide outstanding customer service
• Provide swift break/fix resolutions on a variety of POS equipment, peripherals, PCs & networking.
• Execute install, moves, adds, changes (IMAC) projects
• Follow and maintain AM/PM’s work order processes
• Maintain accurate service stock levels
• Adhere to all Service Level Agreements
• Execute tactful & professional communication

Qualifications

• A+ Certification is an asset
• Self-Check Out & POS experience is an asset
• Possess incredible customer service & communication skills
• Technically & mechanically savvy
• Valid driver’s license and a reliable vehicle
• On-site service is required
• Citizen/permanent resident status

The successful candidate will be required to complete a background check prior to commencing work.

Seniority Level
Entry level

Employment Type
Full-time

Job Function
Information Technology

Industries
IT Services and IT Consulting