Compliance Officer (Etobicoke, ON)

Great Canadian Entertainment; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive work environment

Tools and technology provided

Learning from industry leaders

Freedom to innovate

Be your authentic self

Job summary

Great Canadian Entertainment is seeking a Gaming Compliance Officer to support compliance reviews across GTA locations including Toronto, Pickering, Great Blue Heron and Ajax Casino. You will lead investigations, audits and risk assessments, liaising with regulators and internal teams to implement controls and SOP updates.

You will communicate findings clearly, develop mitigation plans, and help foster a safe, compliant and customer-focused environment for guests and staff across multiple

Qualifications

• Bachelor degree or college diploma in a relevant discipline such as business administration, audit, or finance or similar work experience
• Minimum 1 year of direct compliance experience or a suitable combination of education and related experience
• Surveillance or operational audit experience in the casino industry an asset
• Knowledge of AML, gaming and regulatory framework in Ontario is an asset
• Proven investigative and problem solving skills
• Ability to exceed internal and external customer expectations through timely, effective and service-oriented communication
• Strong organizational, multi-tasking and prioritizing skills and ability to work under pressure
• Proficiency with MS Office including Word, Excel, PowerPoint and Outlook
• The ability to successfully obtain a criminal & background record check
• Valid driver’s license

Responsibilities

• Conducting compliance audits and reviews with a focus on casino operations including, but not limited to: Security, Surveillance, Table Games, Slots, Cage, Marketing, and Food & Beverage
• Conducting compliance investigations on incidents, documenting findings and reporting up
• Assisting the Compliance Department with reviewing internal processes, documents/reports and all activities which ensure compliance with internal controls and regulatory requirements
• Conducting risk assessments and supporting the development of mitigation plans
• Assisting in the execution of departmental plans and activities
• Helping create an engaged work environment by choosing positivity, respect and collegiality
• Performing other reasonable duties as assigned or directed
• Communicating effectively with all appropriate operational departments and external stakeholders such as police agencies, regulatory bodies and provincial crown lottery corporation
• Building strong working relationships with team members, corporate colleagues and external regulators & partners
• Exceeding guest and team member expectations by providing outstanding service to internal and external stakeholder

Skills

Compliance review

Audits

Investigations

Regulatory liaison

Communication

MS Office

Education

Bachelor degree or college diploma in business administration, audit, or finance

Tools

MS Office

Job description

Under the general direction of the Director, Compliance, the Gaming Compliance Officer is responsible for providing compliance review and support to all GTA locations including (GC Toronto, , Pickering, Great Blue Heron & Ajax Casino). This role is accountable for compliance reviews and audits, conducting investigations, documenting findings, liaising with regulatory partners, advising internal stakeholders on compliance requirements, drafting compliance communications, developing controls, updating Standard Operating Procedures, conducting and documenting risk assessments, supporting identification of mitigation plans and following up on plan implementation.

An incumbent in this role will ensure adherence to all provincial and internal controls, regulations, policies and procedures and will lead by example, while contributing to a safe and welcoming work environment for all employees.

Key Accountabilities

Compliance Investigations, Audits and Monitoring:

• Conducting compliance audits and reviews with a focus on casino operations including, but not limited to: Security, Surveillance, Table Games, Slots, Cage, Marketing, and Food & Beverage
• Conducting compliance investigations on incidents, documenting findings and reporting up

Operational And Department Support

• Assisting the Compliance Department with reviewing internal processes, documents/reports and all activities which ensure compliance with internal controls and regulatory requirements
• Conducting risk assessments and supporting the development of mitigation plans
• Assisting in the execution of departmental plans and activities
• Helping create an engaged work environment by choosing positivity, respect and collegiality
• Performing other reasonable duties as assigned or directed

Collaboration and Stakeholder Relations

• Communicating effectively with all appropriate operational departments and external stakeholders such as police agencies, regulatory bodies and provincial crown lottery corporation
• Building strong working relationships with team members, corporate colleagues and external regulators & partners
• Exceeding guest and team member expectations by providing outstanding service to internal and external stakeholder

Education And Qualifications

• Bachelor degree or college diploma in a relevant discipline such as business administration, audit, or finance or similar work experience
• Minimum 1 year of direct compliance experience or a suitable combination of education and related experience
• Surveillance or operational audit experience in the casino industry an asset
• Knowledge of AML, gaming and regulatory framework in Ontario is an asset
• Proven investigative and problem solving skills
• Ability to exceed internal and external customer expectations through timely, effective and service-oriented communication
• Strong organizational, multi-tasking and prioritizing skills and ability to work under pressure
• Proficiency with MS Office including Word, Excel, PowerPoint and Outlook
• The ability to successfully obtain a criminal & background record check
• Valid driver’s license

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!