Full-time EVS Supervisor

Great Canadian Entertainment; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Great Canadian Entertainment is seeking a Housekeeping/Facilities Manager to oversee day-to-day housekeeping operations under the Manager, Facilities. You will monitor shifts, mentor staff, and help implement housekeeping initiatives while ensuring safety and regulatory compliance.

Role requires leadership, strong customer service, and ability to collaborate with other departments; bilingual ability is an asset.

Qualifications

• High School Diploma required.
• Minimum 2 years of experience in facilities management.
• Ability to exceed internal and external customer expectations through timely communication.
• Computer literacy in MS Office.
• Ability to obtain a Gaming License.
• Bilingual English/French is an asset but not required.

Responsibilities

• Exceeds guest expectations by providing outstanding customer service.
• Provides leadership, direction and mentoring to the Housekeeping team.
• Monitors housekeeping operations and directs shift work assignments.
• Ensures compliance with licensing laws, health and safety regulations.
• Develops relationships with stakeholders including guests and regulatory bodies.

Skills

Leadership

Customer service

Coaching

Communication

Education

High School Diploma

Tools

MS Office

Job description

Position Summary

JOB DESCRIPTION

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assist s with the implementation all new housekeeping initiatives. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Monitors Housekeeping operations & directs shift work assignments
• Makes changes to schedules as required
• Provides input for team member performance objectives and evaluations
• Leading a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
• Liaising and communicates effectively with all appropriate operational departments
• Offering facilities & housekeeping expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the business, site operations, and delivering a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issue s before they escalates, trouble-shoots and resolves guest concerns before they are complaints.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education And Qualifications

• High School Diploma
• Minimum 2 years of experience in facilities management
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7365 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!