Operations Manager

Great Canadian Entertainment; Dawson Creek; On-site; CAD 90,000 - 120,000; Full time

Job summary

Great Canadian Entertainment is seeking an Operations Manager to oversee site operations under the Assistant General Manager (Operations). You will lead multiple departments, mentor staff, and ensure policy adherence while driving efficiency and guest satisfaction at a 24/7 venue in Canada.

You will use KPIs to guide teams, implement improvements, and foster a safe, engaging work environment. Strong communication and leadership are essential to succeed in this role.

Qualifications

• 3+ years in a supervisory/managerial role.
• Post-Secondary education or suitable combination of education and experience.
• Strong leadership qualities and ability to mentor a team.
• Knowledge of internal gaming controls and reporting.

Responsibilities

• Lead site operations and designated departments; mentor teams for engagement.
• Monitor casino operations and report labour costs and KPIs.
• Develop, implement and adapt floor plans, gaming mix and procedures.
• Promote and participate in marketing initiatives and stakeholder relations.
• Ensure compliance with licensing, health and safety regulations.

Skills

Leadership

Team mentoring

Operations management

Communication

Education

Post-secondary education

Tools

GMS

iTrak

WFM

Job description

JOB DESCRIPTION

Under the general direction of the Assistant General Manager in Operations, BC. This position is responsible for the planning and directing of site operations along with the overall leadership and mentoring of designated departments. Under the direction of the Assistant General Manager, this position provides leadership, direction and mentoring to departments; motivating and leading by example to ensure an engaged workforce; utilizes key performance indicators to focus, guide and inspire the teams to deliver. This position ensures adherence to all policies and procedures; identifies and implements improvements to increase operational effectiveness and compliance and efficiencies to maximize revenues, minimize expenses, enhance guest experience and provides a safe and welcoming work environment for all team members.Above all else, management must lead by example to creating Great Experiences and Memories for all guests and colleagues!

POSITION SUMMARY

Under the general direction of the Assistant General Manager in Operations, BC. This position is responsible for the planning and directing of site operations along with the overall leadership and mentoring of designated departments. Under the direction of the Assistant General Manager, this position provides leadership, direction and mentoring to departments; motivating and leading by example to ensure an engaged workforce; utilizes key performance indicators to focus, guide and inspire the teams to deliver. This position ensures adherence to all policies and procedures; identifies and implements improvements to increase operational effectiveness and compliance and efficiencies to maximize revenues, minimize expenses, enhance guest experience and provides a safe and welcoming work environment for all team members.Above all else, management must lead by example to creating Great Experiences and Memories for all guests and colleagues!

Key Accountabilities

• Promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
• Monitoring the casino operations, including reporting labour costs.
• Managing improvements to the floor plan and gaming mix.
• Identifying, promoting and participating in casino operations marketing initiatives.
• Implementing changes as directed by upper management.
• Responding to and resolving issues as escalated.
• Liaising and communicating effectively with all appropriate operational departments.
• Developing and cultivating strong working relationships with all stakeholders: guests, ownership, employees, regulatory service partners and the community.
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations with integrity.
• Analyzing statistical data and reports on casino operations.
• Provides support, direction and mentoring to the casino operation; supporting and implementing procedures to ensure the highest level of compliance.
• Motivating and empowering colleagues by exemplifying outstanding guest service, to both internal as well as external guests.
• Developing, coaching, and mentoring colleagues.

Educational And Functional Requirements

• 3+ years in a supervisory/managerial role. Experience managing operations teams considered an asset.
• Post-Secondary education or suitable combination of education and experience.
• Strong leadership qualities, ability to mentor, develop and support a team.
• Strong work ethic.
• Ability to maintain professionalism and a high level of confidentiality.
• Knowledge of internal gaming controls.
• Proven track record influencing peers and management.
• Collaborative (solicits input to improve/enhance strategy and development).
• Excellent written and verbal communication skills.
• Ability to prepare written correspondence, reports, proposals, and procedures.
• Excellent interpersonal skills.
• Ability to obtain the background check via Independent Gambling Control Office.
• Organized and efficient.
• Strong problem solving, coaching and consulting skills.
• Strong competency in MS Office.
• Knowledge of software such as GMS, iTrak, WFM, is considered an asset.

The role requires a flexible schedule that adapts to business needs of a 24/7 operation, will have non-traditional work hours including evening or weekend work.

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We are committed to promoting Responsible Gambling. Learn more about our commitment here ,

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!