Compassionate Funeral Services Assistant

Service Corporation International; Fort Erie; On-site; CAD 19,000 - 29,000; Full time

Job summary

Service Corporation International in Fort Erie, Ontario seeks a Funeral Services Assistant to support funeral operations and assist client families with information and services. The role emphasizes compassion, integrity, and professional conduct within established policies.

You will handle clerical tasks, coordinate service preparations, and assist during visitations and ceremonies, while maintaining a respectful environment and clear communication with families.

Qualifications

• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.

Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families
• Ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
• Run errands such as for floral delivery, picking up of supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Skills

Customer service

Sales experience

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Databases

Job description

Service Corporation International in Fort Erie, Ontario seeks a Funeral Services Assistant to support funeral operations and assist client families with information and services. The role emphasizes compassion, integrity, and professional conduct within established policies.

You will handle clerical tasks, coordinate service preparations, and assist during visitations and ceremonies, while maintaining a respectful environment and clear communication with families.