Funeral Services Assistant

S.E. Combined Services of Florida; Kitchener; On-site; CAD 22,000 - 31,000; Full time

Job summary

N/A is seeking a Funeral Services Assistant in Kitchener, Ontario to provide clerical and administrative support for funeral operations. The role includes meeting the general public, answering questions about funeral and cremation services, and assisting on services or ceremonies as requested by management.

Attendance at monthly staff meetings is expected. The responsibilities include setting up for services, preparing documents, assisting with remains, and performing office duties.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service experience preferred.
• Proficiency with MS Office and databases preferred; willingness to learn.

Responsibilities

• Prefers assisting with floral arrangements, setup of services and related items.
• Prepare documents related to services and cremations as directed by management.
• Assist with preparations of remains and operation of crematory as permitted by law.
• Answer phones, operate office equipment, and handle general office duties.
• Run errands for supplies and flowers; assist with visitations and funeral services.
• Drive funeral home vehicles for services and family transportation.
• Ensure refreshments are available where allowed by law.
• Greet client families and provide information and assistance.

Skills

Customer service

MS Office

Communication

Compassion

Education

High school diploma or equivalent

Tools

MS Office suite

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items


• Prepares documents related to services, cremations, maintenance, as directed by management


• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations


• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.


• Run errands such as for floral delivery, picking up of supplies, documents, etc


• Serves as an usher and may park cars or perform any transportation requirements.


• Drives Funeral Home vehicles for services and picking up families


• Ensures refreshments are available (where allowed by law)


• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.


• Prepares documents related to services, cremations, maintenance etc.,


• Greets and receives client families and / or other persons entering the office for information and assistance


• Accommodates the needs of the family during a service and/or visitation


• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred


• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid province driver's license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity


• Clear and concise verbal and written communication skills


• Professional behaviors and team player

Compensation : 19$

Postal Code: N2E 2X5

Category (Portal Searching): Operations

Job Location: CA-ON - Kitchener