On-Site Public Service Front Desk Specialist — Security-Cleared

Altis Technology; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Altis Technology is seeking a Customer Service Specialist to join a busy public sector environment in Edmonton. The role requires hands-on customer service experience, comfort as the first point of contact, and the ability to work in a high-volume setting.

Start date is flexible, with an emphasis on quickly onboarding a responsive professional. You will assist clients accessing animal export certification services, including communicating with non-native English speakers, directing them to the

Qualifications

• Direct receptionist/front-desk experience greeting visitors and directing them to the appropriate person.
• Active Reliability Status security clearance is required.
• Strong written and spoken English communication.

Responsibilities

• Greet clients and direct them to the appropriate person, service, or location.
• Answer inquiries in person or by telephone with clear, helpful information.
• Schedule appointments and maintain the client recall system.
• Receive and direct incoming, outgoing, and inter-office calls.
• Sort mail and help keep day-to-day communications organized.
• Perform additional clerical and administrative duties as needed.

Skills

Front-desk experience

Active Reliability Status

English communication

Customer service

High-volume environment

Quick learner

ASAP start

Job description

Altis Technology is seeking a Customer Service Specialist to join a busy public sector environment in Edmonton. The role requires hands-on customer service experience, comfort as the first point of contact, and the ability to work in a high-volume setting.

Start date is flexible, with an emphasis on quickly onboarding a responsive professional. You will assist clients accessing animal export certification services, including communicating with non-native English speakers, directing them to the