Community Worker

Dixon Hall; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

This innovative firm is seeking a dedicated Community Worker to join their Housing Services team. In this part-time role, you will work closely with tenants to enhance their quality of life and ensure the success of the supportive housing program. Your responsibilities will include providing crisis support, fostering community safety, and advocating for tenants' rights. The ideal candidate will possess a strong background in housing support, excellent communication skills, and a commitment to harm reduction principles. Join a team that values inclusivity and diversity, and make a meaningful impact in the lives of individuals facing challenges in the community.

Qualifications

• Relevant experience in Housing Support Work and Mental Health Support required.
• Degree or diploma in social services or equivalent experience needed.

Responsibilities

• Support tenants' health and safety by adhering to housing rules.
• Maintain a presence at the front desk and monitor community activities.
• Provide support and advocacy for diverse clients, including those with health challenges.

Skills

Housing Support Work

Crisis Intervention

Advocacy Skills

Communication Skills

Mental Health Support

Harm Reduction Principles

Crisis Management

Community Resource Knowledge

Education

Degree or diploma in social services

Relevant work experience in supportive housing

Tools

MS Office applications

Job description

Employment Type: Part-Time (Permanent)
Department: Housing Services
Union: Included (CUPE Local 2497)
Salary: Level 2- $23.44
File #: 25-HS-12
Posting Date: March 27, 2025
Posting Close: April 10, 2025
Location: 65, Dundas St. East

The Community Worker is required to work Saturdays and Sundays- 3:30 PM to 11:30 PM

Position Summary

Reporting to the Site Supervisors, the Community Worker works proactively and responsively with 65 Dundas St E tenants and the staff team to ensure the ongoing operational success of the supportive housing program and to provide support to tenants to maintain their housing and improve their quality of life.

Duties and Responsibilities

1. Support the health and safety of the 65 Dundas Community by adhering to Housing rules and regulations such as Guest Policy and community standards.
2. Maintain a presence at the front desk and monitor community activities.
3. Work closely with all members of the team to assure community safety.
4. Work closely with the Community Safety Team members and maintain a finger on the pulse of the building to assure community safety.
5. Support programming in the building.
6. Support with daily support of tenants and responding to day-to-day support needs on site and in collaboration with the intensive case management/housing support team.
7. Adhere to building rules and remind tenants and their guests of their responsibilities as tenants.
8. Foster good communication and a strong customer service approach to the work.
9. Keep Management apprised of concerns and/or challenges to mitigate community disruption.
10. Build rapport, provide support, and advocate for a diverse range of clients including individuals who are actively using substances and living with significant health challenges.
11. Develop and maintain positive working relationships with local community agencies.
12. Participate in case conferences with tenants as needed.
13. Perform administrative support duties such as answering calls, collating intake packages, taking referrals, and providing program information to clients, other agencies, and the public.
14. Provide supportive and lifestyle counselling and crisis management when indicated.
15. Arrange and maintain regular and intermittent times for home visits with tenants.
16. Accompany tenants to appointments, medical, legal, or otherwise where necessary.
17. Advocate on behalf of tenants.
18. Inform tenants of their rights and responsibilities.
19. Ensure monitoring and data collection of community programs.
20. Maintain up-to-date case notes, progress reports, and tenant files.

Qualifications

1. Relevant work experience in the field of Housing Support Work, Shelter Work and/or Harm Reduction/Mental Health Support (required).
2. Degree or diploma in social services or equivalent experience (required).
3. Two years (2) related experience in supportive housing, crisis support, substance use issues, mental health and harm reduction and crisis intervention and counseling skills.
4. Knowledge of current social issues related to homelessness, mental illness, substance use and harm reduction.
5. Knowledge of the Residential Tenancies Act an asset.
6. Demonstrated knowledge of community resources including applicable harm reduction resources.
7. Demonstrated ability to apply harm reduction principles and strategies.
8. Comfortable observing people injecting drugs.
9. Excellent advocacy skills and application of therapeutic strategies.
10. Strong written and verbal English language communication skills; other languages an asset.
11. Demonstrate knowledge of community agencies and their relevant programs and services.
12. Self-directed and independent; ability to work effectively as an inter-disciplinary team and in collaboration with other community professionals.
13. Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing client situations and needs.
14. Intermediate level of computer literacy utilizing MS Office applications.
15. Emergency First Aid & CPR certification an asset.
16. Crisis Prevention and Intervention training/certification an asset.
17. Must be qualified to work in Canada legally for the employer.
18. Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
19. Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.
20. Must be qualified to work in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.