Community Worker

Dixon Hall; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player seeks a dedicated Community Worker to enhance the quality of life for tenants in supportive housing. This part-time role requires working weekends, focusing on tenant support, community safety, and effective communication. The ideal candidate will have a strong background in housing support and crisis management, with the ability to advocate for individuals facing challenges. Join a team committed to diversity and inclusion, where your contributions will make a significant impact in the community. If you're passionate about helping others and have the skills to support vulnerable populations, this opportunity is perfect for you.

Qualifications

• Experience in Housing Support Work or Mental Health Support.
• Degree in social services or equivalent experience required.
• Knowledge of community resources and harm reduction strategies.

Responsibilities

• Support health and safety by adhering to housing rules.
• Collaborate with team members to ensure community safety.
• Build rapport and advocate for clients with health challenges.

Skills

Housing Support Work

Crisis Support

Advocacy Skills

Excellent English Communication

Knowledge of Social Issues

Self-directed

Team-oriented

Education

Degree or Diploma in Social Services

Two Years of Related Experience

Tools

MS Office

Job description

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Employment Type: Part-Time (Permanent)

Department: Housing Services

Union: Included (CUPE Local 2497)

Salary: Level 2 - $25.74

File #: 25-HS-13

Posting Date: May 05, 2025

Posting Close: May 19, 2025

Location: 65, Dundas St. East

The Community Worker is required to work Saturdays and Sundays from 11:00 PM to 7:00 AM.

Position Summary

Reporting to the Site Supervisors, the Community Worker works proactively and responsively with tenants and staff at 65 Dundas St E to ensure the operational success of the supportive housing program, supporting tenants in maintaining their housing and enhancing their quality of life.

Duties and Responsibilities

• Support health and safety by adhering to housing rules and regulations, including Guest Policy and community standards.
• Maintain a presence at the front desk and monitor community activities.
• Collaborate with team members to ensure community safety.
• Work with the Community Safety Team to monitor building safety.
• Support programming and daily support of tenants, responding to support needs on-site and with the case management team.
• Enforce building rules and remind tenants and guests of their responsibilities.
• Promote good communication and excellent customer service.
• Report concerns to management to prevent community disruptions.
• Build rapport, support, and advocate for clients, including those using substances and with health challenges.
• Develop relationships with community agencies.
• Participate in case conferences as needed.
• Perform administrative duties such as answering calls, managing intake, and providing information.
• Offer supportive counseling and crisis management when necessary.
• Arrange home visits and accompany tenants to appointments.
• Advocate for tenants and inform them of their rights and responsibilities.
• Monitor and document community programs, maintaining case notes and tenant files.

Qualifications

• Experience in Housing Support Work, Shelter Work, or Harm Reduction/Mental Health Support.
• Degree or diploma in social services or equivalent experience.
• Two years of related experience in supportive housing, crisis support, substance use, mental health, or counseling.
• Knowledge of social issues related to homelessness, mental illness, and substance use.
• Understanding of the Residential Tenancies Act is an asset.
• Knowledge of community resources and harm reduction strategies.
• Ability to observe and support individuals using substances.
• Strong advocacy and therapeutic skills.
• Excellent English communication skills; additional languages are a plus.
• Familiarity with community agencies and services.
• Self-directed, independent, and team-oriented.
• Good judgment, flexibility, creativity, and sensitivity.
• Intermediate MS Office skills.
• First Aid & CPR certification is an asset.
• Crisis Prevention and Intervention training is an asset.
• Legal authorization to work in Canada and ability to pass a Vulnerable Sector Screening.
• Up-to-date COVID-19 vaccinations.

Dixon Hall is committed to diversity and inclusion, encouraging applications from marginalized communities and those with lived experiences. Accommodations will be provided during the interview process upon request.