Community Support Worker

University Health Network; Old Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading healthcare institution, where you will play a pivotal role as a Community Support Worker. This position involves supporting clients in their journey towards successful community integration and long-term planning, particularly focusing on their complex needs. You will provide essential one-on-one support, advocate for clients, and facilitate workshops that empower individuals and their families. This role is not just about providing assistance; it's about transforming lives through compassionate care and innovative solutions. If you are passionate about making a difference and are ready to contribute to a supportive environment, this is the opportunity for you.

Benefits

Competitive offer packages

Healthcare of Ontario Pension Plan (HOOPP)

Close access to Transit and UHN shuttle service

Flexible work environment

Opportunities for development and promotions

Corporate discounts (travel, restaurants, etc.)

On-site gyms

Qualifications

• Diploma in Social Service Work or equivalent education/experience.
• Experience with community resources and psycho-social group facilitation.

Responsibilities

• Support clients in developing life plans and navigate community resources.
• Assist in planning and implementing workshops for clients and caregivers.

Skills

Communication Skills

Advocacy Skills

Psycho-social Group Facilitation

Community Resource Navigation

Computer Proficiency

Education

Social Service Worker Diploma

Bachelor’s Degree in Social Work

Tools

Microsoft Office Suite

Job description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Position: Community Support Worker
Site: Rumsey Centre, Toronto Rehab
Department: Brain Program,
Reports to: Program Services Manager
Scale/Grade: D0:04
Hourly rate: $29.66 - $37.07 hour
Hours: 37.5 hours per week weekdays
Status: Temporary Full-time, 12-month contract with opportunity for renewal for an additional 12 months
Closing Date: January 31, 2025

JOB SUMMARY:

The Community Support Worker (CSW) is a member of the LIFEspan interdisciplinary team in the Brain Program at Toronto Rehab. This role supports the implementation of the Future Cares Initiative, focusing on supporting clients and caregivers with longer-term planning and successful community transition and integration. The CSW’s focus is on supporting the complex needs of clients and their loved ones in creating a long-term plan that includes, but is not limited to, subject areas such as legal supports, housing, social/recreational, meaningful activities, employment/volunteer opportunities, and physical and mental health care. The successful candidate will accomplish this by providing one-to-one instrumental supports to LIFEspan clients and their loved ones, advocating for clients and families around community resources, as well as facilitating both psycho-social groups and psycho-educational workshops within these subject areas, as deemed appropriate. The CSW participates in program planning and quality improvement activities; engages in program and hospital professional development; and collaborates with inter-professional teams as well as community-based and private service providers.

Key Responsibilities

• Provide information and guidance on available resources and services tailored to each client's goals and needs.
• Support clients in developing their own life plans or guides based on what's important to them.
• Help clients navigate the Coriat Cares Fund application process.

Project Assistance:

• Collaborate with the Future Cares Initiative team to implement project initiatives.
• Maintain up-to-date client records and documentation related to future care planning and fund applications.
• Assist in monitoring and evaluating the effectiveness of support services provided.

Resource Development:

• Develop informational resources for LIFEspan clients and their loved ones.
• Ensure all resources are accessible, user-friendly, and meet the diverse needs of our client population.

Workshop Coordination:

• Assist in the planning, organization, and implementation of workshops.
• Coordinate logistics, materials preparation, and participant communication.
• Support outreach efforts to encourage LIFEspan client and caregiver participation.

Administrative Duties:

• Manage scheduling and appointment setting for LIFEspan client meetings, held either virtually, by phone, or in-person.
• Assist in general inquiries via phone and email in a professional and timely manner.

Qualifications

• Social Service Worker diploma or an equivalent combination of education and experience.
• Completion of a Bachelor’s Degree in Social Work, Arts, Science or equivalent is an asset.
• Registration with the College of Social Workers and Social Service Workers is required.
• Experience and comfort level with conversations related to death/dying (such as previous experience in a palliative care setting) and planning for this inevitability in the context of dependent adult children.
• Experience with facilitating psycho-social and/or psycho-educational groups.
• Experience navigating community resources and essential services.
• Computer proficiency.
• Knowledge of policies and programs related to income insecurity and access to housing.
• Strong verbal/written communication and advocacy skills.
• Knowledge and/or experience of navigating physical and developmental supports and services is an asset.
• Previous experience working with people living with cerebral palsy and/or acquired brain injuries is preferred.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages.
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
• Close access to Transit and UHN shuttle service.
• A flexible work environment.
• Opportunities for development and promotions within a large organization.
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.).

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.