Case Aide

City of Greater Sudbury; Greater Sudbury; On-site; CAD 40,000 - 47,000; Full time

Job summary

City of Greater Sudbury is seeking a temporary staff member to assist in the Social Services division. The role involves responding to client inquiries, providing program information, and performing clerical duties such as scheduling and documentation.

You will also process benefit-related forms and maintain data across departments. The position requires Secondary School completion, 1–2 years in a social services setting, and strong English communication.

Qualifications

• Successful completion of Secondary School (Grade XII) Education.
• Over one to two and a half years of experience in a social services agency.
• Satisfactory keyboarding speed (≥40 WPM).
• Competent interpersonal and communication skills with courteous public service.
• Proficiency with Windows-based software (word processing, spreadsheets, databases).
• Excellent use of English; French is an asset.

Responsibilities

• Respond to inquiries and provide program information to clients and staff.
• Provide clerical support; schedule meetings and appointments.
• Process forms and allocate benefits per procedures.
• Distribute information to CGS departments and external agencies.
• Verify and process income statements and maintain records.

Skills

Interpersonal communication

Keyboarding 40 wpm

MS Office proficiency

Public/customer service

English proficiency

Education

Secondary School (Grade XII) Education

Tools

Word processing

Spreadsheets

Database knowledge

Windows OS

Job description

Job Description

Section: Social Services

Division: Children and Social Services

Department: Community Well-Being

Initial Reporting Location: 199 Larch Street

Job Status: Limited Position

Estimated Probable Duration: Seven (7) Months (may be extended)

Number of Vacancies: 1

Union Affiliation: CUPE 4705 Inside Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 7 - $28.88 to $33.80 per hour

The start date will follow the selection process.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function: Under the general supervision of the Ontario Works Supervisor, the position is responsible to assist and provide information regarding financial and employment programs; identify and resolve, problems; provide clerical and administrative support to staff.

Duties

• Respond to and resolve inquiries within preset parameters. Provide program information and assistance to clients, the general public and staff; screen inquiries and direct to appropriate section as required.
• Provide clerical and administrative support to staff; schedule and arrange meetings and appointments.
• Complete, review, and process forms, documents, reports, and files including recommending the allocation of benefits in accordance with established procedures (e.g., drug cards, dental, vision, affidavits, FRO reimbursements).
• Distribute and receive information to and from other CGS departments and community agencies.
• 5 Verify and process income statements.
• Maintain databases and compile statistical information. Maintain a BF (bring forward) filing system to ensure adherence to timelines and procedures.
• Act as a resource person for staff and liaison with outside agencies as required.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of Secondary School (Grade XII) Education.

Experience

• Over one (1) and up to two and one-half (2½) years of experience in a social services agency, including client involvement.

Other Requirements

• Satisfactory keyboarding skills (minimum 40 words per minute).
• Competent interpersonal and communication skills with demonstrated ability to serve the public in a courteous and effective manner.
• Demonstrate skills related to computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Provide, at own cost, a Criminal Record Check.
• Physical capability to operate a vehicle safely, possession of a valid driver’s license and an acceptable driving record will be considered an asset.

Competencies

Competency Library - Level 1 Proficiency

Notice to Job Applicants

Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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