Case Aide

Greater Sudbury; Greater Sudbury; On-site; CAD 40,000 - 47,000; Full time

Job summary

Greater Sudbury in Ontario seeks a Clerk within the Community Well-Being department. The role supports social services programs, screens inquiries, and directs them to the correct sections while providing essential administrative assistance and document processing.

Qualifications include a secondary school diploma, 1–2.5 years in a social services setting, strong English, and keyboarding skills. French is an asset; valid driver's license is optional.

Qualifications

• Secondary School education completed.
• 1–2.5 years experience in a social services agency.
• Strong English; French is an asset.
• Satisfactory keyboarding and basic Windows skills.

Responsibilities

• Respond to inquiries and provide program information to clients and staff.
• Provide clerical support and schedule meetings and appointments.
• Process forms, documents and benefit allocations per procedures.
• Maintain databases and filing systems to meet timelines.
• Liaise with CGS departments and outside agencies as needed.
• Ensure familiarity with CGS Safety Manual and provincial laws.

Skills

Interpersonal skills

Communication skills

Typing 40 wpm

Public service mindset

Education

Secondary School (Grade XII)

Tools

Windows environment

Job description

Section:Social Services
Division:Children and Social Services
Department:Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status:Limited Position
Estimated Probable Duration: Seven (7) Months (may be extended)
Number of Vacancies:1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required:No
Range of Pay: Group 7 - $28.88 to $33.80 per hour

The start date will follow the selection process.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function: Under the general supervision of the Ontario Works Supervisor, the position is responsible to assist and provide information regarding financial and employment programs; identify and resolve,
problems; provide clerical and administrative support to staff.

Duties:
1. Respond to and resolve inquiries within preset parameters. Provide program information and assistance to clients, the general public and staff; screen inquiries and direct to appropriate section as required.
2. Provide clerical and administrative support to staff; schedule and arrange meetings and appointments.
3. Complete, review, and process forms, documents, reports, and files including recommending the allocation of benefits in accordance with established procedures (e.g., drug cards, dental, vision, affidavits, FRO reimbursements).
4. Distribute and receive information to and from other CGS departments and community agencies.
5 Verify and process income statements.
6. Maintain databases and compile statistical information. Maintain a BF (bring forward) filing system to ensure adherence to timelines and procedures.
7. Act as a resource person for staff and liaison with outside agencies as required.
8. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
9. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training:
• Successful completion of Secondary School (Grade XII) Education.

Experience:
• Over one (1) and up to two and one-half (2½) years of experience in a social services agency, including client involvement.

Other Requirements:
• Satisfactory keyboarding skills (minimum 40 words per minute).
• Competent interpersonal and communication skills with demonstrated ability to serve the public in a courteous and effective manner.
• Demonstrate skills related to computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Provide, at own cost, a Criminal Record Check.
• Physical capability to operate a vehicle safely, possession of a valid driver’s license and an acceptable driving record will be considered an asset.

Notice to Job Applicants: Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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