Clerk-Receptionist - Bilingual (English/French)

City of Greater Sudbury; Greater Sudbury; Sur place; CAD 39 000 - 45 000; Temps partiel

Résumé du poste

City of Greater Sudbury is seeking a Clerk-Receptionist to manage front-line reception, answer inquiries, and provide information and direction. The role is based in the Social Services division and requires bilingual English/French communication.

The position reports to the Coordinator of Children and Social Services Administration and involves duties from first contact to document handling and filing, with a focus on customer service and accuracy.

Qualifications

• Secondary School completion (Grade XII) required.
• Six to twelve months related experience.
• Satisfactory keyboarding skills (40 words per minute).
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Demonstrate proficiency with microcomputer software (file maintenance, word processing, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal skills and good working knowledge of written French.

Responsabilités

• Respond to general enquiries from clients, the public and agencies; refer to contacts.
• Keep records as required; arrange appointments and meetings.
• Receive, file and distribute documents as required.
• Maintain filing system.
• Perform keyboarding and data entry.
• Organize and inventory stock forms and other office supplies.
• Review case files for retention and archiving; destroy outdated material.

Connaissances

Interpersonal skills

Keyboarding

English language

French language

Formation

Secondary School (Grade XII)

Outils

Word processing

Information input

File maintenance

Description du poste

Job Description

Section: Social Services

Division: Children and Social Services

Department: Community Well-Being

Initial Reporting Location: 199 Larch Street

Job Status: Limited Position (Bilingual (English/French)

Estimated Probable Duration: Seven (7) months (may be extended)

Number of Vacancies: 1

Union Affiliation: CUPE 4705 Inside Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 6 - $28.02 to $32.94 per hour

The start date will follow the selection process.

Main Function: Receive persons in office, answer telephone calls, provide information and direction as required.

Characteristic: Under the direct supervision of the the Co-ordinator of Children and Social Services Administration.

Duties

• Respond to general enquiries from clients, the general public and agencies and refer to appropriate contacts.
• Keep records as required. Arrange appointments and meetings as required.
• Receive, pick-up, file and/or distribute documents as required.
• Maintain filing system.
• Perform keyboarding and data entry.
• Organize, maintain and keep an inventory of stock forms and other office supplies.
• Review case files for retention of materials for archives and destroy outdated material as directed.
• Acquaint new employees and students with the Clerk-Receptionist job functions as required.
• Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training:

• Successful completion of Secondary School (Grade XII) Education.

Experience

• Six (6) months up to and including twelve (12) months of related experience.

Other Requirements

• Satisfactory keyboarding skills (minimum 40 words per minute).
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Demonstrate and proven ability related to microcomputer software and administrative systems (e.g. file maintenance, word processing, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal skills and a good working knowledge of written French is required.
• Satisfactory health, attendance and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

Competencies: (click to view)

Competency Library - Level 1 Proficiency

Notice to Job Applicants: Definition of "Assets" on Job Postings - A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $27.48 to $31.74 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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