Caseworker - Bilingual - English/French

Greater Sudbury; Greater Sudbury; On-site; CAD 48,000 - 61,000; Full time

Job summary

Greater Sudbury is seeking a bilingual Social Services Caseworker to determine eligibility for Ontario Works and related programs. The role supports client self-sustainability through case planning and ongoing monitoring.

Under supervision, you will interview applicants, review applications, develop initial case plans, and connect clients with employment resources. Fluency in English and French is required; a Community College Diploma in Social Services is preferred; a criminal record check may

Qualifications

• Successful completion of a Community College Diploma course in a Social Services Program.
• 1–2 years of related experience; employment counselling is an asset.
• French verbal skills and good working knowledge of written French required.

Responsibilities

• Interview applicants/participants onsite and offsite; determine eligibility for Ontario Works and related programs.
• Screen for employability; prepare participation agreements and case plans; refer clients to resources.
• Determine and verify needs; provide funds for benefits and employment activities as required.
• Complete required documentation and forms; maintain case information and statistics.

Skills

Bilingual English/French

Communication skills

Report writing

Keyboarding 40 wpm

Education

Community College Diploma in Social Services

Job description

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Section:Social Services
Division:Children and Social Services
Department:Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status:Limited Position- Bilingual - English/French
Estimated Probable Duration: Until July 9, 2027 (special project)
Number of Vacancies:1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required:No
Range of Pay: Group 12 - $35.12 to $44.31 per hour

The start date will follow the selection process.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function: Under the general supervision of the Ontario Works Supervisor, the position is responsible to document, review, monitor and determine eligibility for Ontario Works and allied programs. Assist Ontario Works participants in achieving self-sustainability through the development and ongoing monitoring of individual case plans.

Duties

• 1. Interview applicants/participants onsite and offsite. Process applications for programs delivered by the Social Services section including determining need for Ontario Works and/or other relevant programs. Recommend initial eligibility, determine and monitor ongoing eligibility. Inform clients of all facets of Ontario Works (e.g. requirements and range of activities available and all pertinent office procedures).
• 2. Screen for employability of clients; prepare participation agreements and case plans. Refer clients to appropriate employment/training resources. Determine and recommend deferrals.
• 3. Determine and verify employment/training needs of clients and ongoing income support needs including reviewing client participation agreements and case plans, revising and updating as required. Provide funds for mandatory and discretionary benefits and/or for employment assistance activities as determined by the Ontario Works Act and local business practices as required.
• 4. Refer clients to appropriate employment assistance activities. Advocate on behalf of applicants and participants, liaise with and refer participants to appropriate community agencies and organizations.
• 5. Complete required documentation and forms, verify client statements, record relevant case information and record statistics as required.
• 6. Assist in the development of forms and local business practices.
• 7. Attend appeal hearings, court proceedings as a witness as required. Attend case conferences as required.
• 8. Acquaint new employees, trainees and students with Caseworker functions.
• 9. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• 10. Perform other related duties as may be required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of a Community College Diploma course in a Social Services Program.

Experience

• Over one (1) and up to and including two and one-half (2½) years of related experience.
• Employment counselling experience is an asset.

Other Requirements

• Competent interpersonal and communication skills with demonstrated ability to serve the public in a courteous and effective manner.
• Demonstrate report writing skills.
• Life skills training is an asset.
• Demonstrate keyboarding skills (a minimum of 40 words per minute).
• Demonstrate ability related to the use of microcomputers and administrative systems in a Windows environment (e.g. word processing, spreadsheets, Social Assistance Management System (SAMS), information input and retrieval, etc.).
• Excellent use of English; verbally and in writing.
• French verbal skills and a good working knowledge of written French is required.
• Satisfactory health, attendance, and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.
• Provide, at own cost, a current Criminal Records Check.

Notice to Job Applicants: Definition of \"Assets\" on Job Postings — A number of Job Postings will contain items described as \"assets\" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)