Community Sales Manager

Hopewell Group; Calgary; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Hopewell Residential Management in Calgary is seeking a Community Sales Manager to lead on-site sales for residential communities. You will collaborate with the Sales Manager, manage client relationships, and ensure exceptional customer service.

The role requires 3-5 years of progressive sales experience in residential construction, strong market insights, and proficiency with Salesforce and NewStar; training will be provided for those tools.

Qualifications

• 3-5 years of progressive sales experience.
• Previous experience in the residential construction industry, is preferred.
• An understanding of customer and market dynamics.
• Strong client relationship management skills.
• Problem-solving.
• Previous experience with Salesforce and NewStar would be considered an asset but training will be provided if needed.

Responsibilities

• Collaborate with the Sales Manager to set sales goals for the project.
• Maintain accurate paperwork between the Sales Centre and central office.
• Keep on-site showhomes and spec homes visually appealing.
• Maintain an up-to-date database of prospects in Salesforce and NewStar.
• Document purchaser upgrades.
• Build and maintain client and realtor relationships to drive business.
• Stay informed on competitive data and inventory.
• Handle customer inquiries and complaints professionally and promptly.
• Represent HRM at Developer Builder meetings and events.
• Perform other duties as assigned.

Skills

Sales experience

Residential construction

Customer market dynamics

Client relationships

Problem solving

Tools

Salesforce

NewStar

Job description

Title: Community Sales Manager

Company: Hopewell Residential Management

Job Type: Full-Time

Department: Sales

City: Calgary

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside ourESG practices , world-class team and incredible workplace culture, Hopewell is a true real estate leader.

Key Responsibilities:

• Collaborate with the Sales Manager to establish and recommend sales goals for the project;
• Maintain accuracy and timely flow of all required paperwork and legal documentation between the Sales Centre and the central office;
• Maintain visual excellence of on-site Sales Centres, showhomes and spec homes;
• Maintain an accurate and current database of all prospects using Salesforce and NewStar’s Client Management System;
• Document Purchaser upgrades;
• Develop and maintain client and realtor relationships to support business development opportunities through active and ongoing follow-up;
• Remain current on competitive sales data and inventory;
• Constructively handle responses to customer inquiries and complaints in a professional and time sensitive manner;
• Represent HRM at Developer Builder’s Meetings and other Developer related events;
• Other duties and responsibilities as assigned.

Requirements:

• 3-5 years of progressive sales experience;
• Previous experience in the residential construction industry, is preferred;
• An understanding of customer and market dynamics;
• Strong client relationship management skills;
• Problem-solving;
• Previous experience with Salesforce and NewStar would be considered an asset but training will be provided if needed.

Working Conditions:

Show home hours are Monday to Thursday 2:00pm to 8:00 pm, Saturday and Sunday 12:00pm to 5:00pm. Work and functions outside of show homes hours will be required.