Community Residential Manager

Bwalk; Regina; On-site; CAD 42,000 - 62,000; Full time

Job summary

Boardwalk is seeking a dedicated customer service oriented associate at a Regina site to ensure resident satisfaction, collect rent, and coordinate maintenance and inspections.

You will work closely with site Associates, handle inquiries, and maintain accurate administration while ensuring safety and cleanliness. Evening and weekend availability is required and prior customer service or property management experience is valued.

Qualifications

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset

Responsibilities

• Ensure health, comfort and safety of our Customers
• Lease and show suites and answer rental inquiries within guidelines
• Collect rent and follow up on defaults
• Coordinate cleaning, maintenance and inventory as needed
• Complete required administration and communicate with site Associates
• Ensure vacancy and budget targets are realized through resident service
• Inspections of vacant suites and annual suite inspections
• Schedule and supervise contractors and ensure timelines

Skills

Customer Service

Communication

Telephone etiquette

Education

Post-Secondary Education

Tools

Web-based programs

Tablets

Job description

Posted Thursday, August 6, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you !

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Responsibilities:

Ensure the health, comfort and safety of our Customers

Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.

Successful applicants must have a flexible schedule and be available to work evenings and weekends

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquiries are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

Ensure proper and accurate inventory management

Snow removal as required

Cleaning as required

Touch-up painting as required

Complete all required administration for the position on a tablet

Complete other tasks assigned by the Leader

Experience and Educational Requirements:

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements:

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements:

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

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Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.