Multi-Site Community Residential Manager

Bwalk; Calgary; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Dayforce Wallet on-demand pay

Profit-sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discounts

Job summary

Boardwalk seeks a Multi-Site Community Residential Manager to oversee operations at multiple sites in NE Calgary and Airdrie, Alberta. The role emphasizes delivering outstanding customer service, managing rentals, and coordinating maintenance across properties.

The ideal candidate brings 2 years of customer service experience and may have post-secondary education. Technology familiarity and adaptability to change are important for success in this position.

Qualifications

• 2 years of customer service experience preferred.
• Post-Secondary education is an asset.
• Familiarity with technology preferred.
• Ability to learn and adapt quickly to changing systems and new technology.

Responsibilities

• Ensure the health, comfort and safety of our Customers.
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends.
• Ensure daily communication with all site Associates.
• Collect rent and follow up on defaults.
• Ensure vacancy and budget realization for each site by resident service to customers.
• Inspections of vacant and upcoming suites.
• Lease and show suites.
• Ensure all rental enquiries are answered within guidelines.
• Annual suite inspections.
• Prepare and deliver bank deposits.
• Administrative duties including processing paperwork for site and other Associates.
• Coordinate contractors and supervise work per contract timelines.
• Inventory management, snow removal, cleaning and touch-up painting as required.
• Complete other tasks assigned by the Leader.

Skills

Customer service

Education

Post-secondary education

Job description

Multi-Site Community Residential Manager

Job Description

Posted Thursday, August 13, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you !

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The successful candidate must be willing and able to travel between and provide coverage at multiple sites throughout NE Calgary and Airdrie, as needed.

Responsibilities:

• Ensure the health, comfort and safety of our Customers
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal, cleaning, and touch-up painting as required
• Complete all required administration for the position
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service experience preferred
• Post-Secondary education is an asset

Technical Requirements:

• Familiarity and experience with technology preferred
• Ability to learn and adapt quickly to changing systems and new technology

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilitiesa
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

Posting for bwalk.com

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Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.