COMMUNITY PROGRAMS SOCIAL WORKER (BILINGUAL)

Family Services Windsor-Essex; Windsor; On-site; CAD 45,000 - 55,000; Full time

Job summary

Family Services Windsor-Essex (FSWE) is seeking a bilingual Community Programs Social Worker to support youth, adults and seniors across multiple community programs. You will assess referrals, design individualized plans, and provide in-home as well as community support to help clients navigate health, housing and financial challenges.

The role emphasizes advocacy, collaboration with partners, and empowering clients to achieve independence while maintaining dignity and self-determination.

Qualifications

• Bachelor or Master of Social Work is required.
• Fluency in English and French (written and verbal) is required.
• OCSWSSW registration or eligibility is preferred.
• Experience with case management for vulnerable groups is required.

Responsibilities

• Receive referrals and assess client eligibility, needs, and goals.
• Develop, implement, and monitor individualized service plans.
• Provide direct community and in-home support to clients.
• Support clients in achieving independent living and using resources.
• Help navigate healthcare, housing, income, legal, and other systems.
• Advocate and educate clients about rights and options.
• Collaborate with partners to coordinate supports and outcomes.
• Identify referrals to appropriate community resources.
• Maintain confidential documentation and complete reports.
• Participate in case reviews and inter-disciplinary planning.
• Keep knowledge of resources, legislation, and best practices up to date.

Skills

Fluency in English and French

Case management

Communication skills

Independent work

Time management

Education

Bachelor of Social Work (BSW) or Master of Social Work (MSW)

Job description

COMMUNITY PROGRAMS SOCIAL WORKER (BILINGUAL)

Make a Difference with Family Services Windsor-Essex (FSWE)

We are seeking a Community Programs Social Worker (Bilingual) to join our team. This position provides support across multiple community-based programs serving vulnerable individuals including youth, adults and seniors. The successful candidate will receive training in programming areas including Adult Protective Services, Voluntary Trusteeship Support and Elder Abuse, working collaboratively across a variety of services to meet the changing needs of the agency and the individuals we support.

Working from a client-centered, strengths-based approach, the Community Programs Social Worker assists individuals in maintaining independence, navigating complex systems, accessing community resources, and achieving their personal goals while promoting dignity, self-determination, and community inclusion.

What You’ll Be Doing

• Receive referrals and conduct comprehensive assessments to determine client eligibility, needs, strengths, and goals.
• Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct community and in-home support to individuals experiencing a variety of social, financial, health, or personal challenges.
• Support individuals in developing the skills, knowledge, and resources necessary to maintain safe and independent living.
• Assist clients in navigating healthcare, income support, housing, legal, financial, and other community systems.
• Provide advocacy and education to help individuals understand their rights, responsibilities, available services, and options.
• Collaborate with healthcare providers, community agencies, government organizations, family members, caregivers, and other service providers to coordinate supports and improve client outcomes.
• Identify and facilitate referrals to appropriate community resources and services.
• Respond professionally and compassionately to complex, sensitive, and crisis-related situations using sound judgment and effective problem-solving skills.
• Build trusting relationships with clients while encouraging independence, informed decision-making, and goal achievement.
• Maintain accurate, timely, and confidential client documentation, case notes, and statistical reporting in accordance with agency policies and professional standards.
• Participate in case reviews, team meetings, and interdisciplinary planning to ensure coordinated service delivery.
• Maintain knowledge of community resources, relevant legislation, agency policies, and best practices.
• Participate in ongoing professional development and training to support service delivery across multiple program areas.
• Perform other related duties as assigned.

What You Bring

• Bachelor of Social Work (BSW) or Master of Social Work (MSW) is required.
• Fluency in both English and French (written and verbal) is required.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) as a Social Worker, or eligibility for registration, is preferred.
• Experience providing case management and support to vulnerable adults, seniors, individuals with disabilities, or those experiencing complex social, financial, health, or housing-related challenges.
• Strong knowledge of client-centered practice, advocacy, crisis intervention, case management, and community resource navigation.
• Demonstrated knowledge of community support services, social service systems, and relevant provincial legislation.
• Excellent assessment, critical thinking, communication, interpersonal, conflict resolution, organizational, and time management skills.
• Ability to work independently, manage competing priorities, and adapt to changing program needs.
• Strong documentation and computer skills, including experience maintaining electronic client records.
• Valid Ontario Class G Driver's License, access to a reliable vehicle, and proof of valid automobile insurance with coverage meeting Ontario's minimum legal requirements.
• Current Criminal Record Check with Vulnerable Sector Screening.
• Standard First Aid and CPR certification is considered an asset.

Why Join FSWE?

At Family Services Windsor-Essex (FSWE), we believe that supporting our community begins with supporting our team. We are committed to fostering a collaborative, inclusive, and respectful workplace where employees are empowered to grow professionally while making a meaningful difference in the lives of others.

As part of our team, you'll enjoy:

• Comprehensive benefits package to support your health and well-being.
• Weekly wellness release time because we recognize the importance of self-care and work-life balance.
• Ongoing professional development and cross-training across a variety of community support programs.
• A collaborative, team environment where your knowledge, ideas, and contributions are valued.
• Meaningful, client-centered work that empowers individuals and strengthens our community.
• Opportunities to build diverse skills and expand your professional experience while working with a broad range of community partners.
• A workplace culture built on respect, compassion, integrity, and inclusion.

Position Details

• Job Type: | Shift Schedule: Full-time Temporary Contract (1 Year)
  35hrs Monday-Friday 8:30am-4:30pm (some evenings and weekends may be required)
• Pay Rate: $50,108
• Location: 1770 Langlois Ave. Windsor ON N8X4M5

Accessibility and Equity

FSWE is an equal opportunity employer committed to equity, diversity, inclusion, and anti-racism. We welcome applicants from all backgrounds, including Indigenous peoples, racialized individuals, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request throughout the recruitment process.

ACCOMPAGNATEUR AU PROGRAMME DE TUTELLE VOLONTAIRE

Faites la différence avec Family Services Windsor-Essex (FSWE). Chez Family Services
Windsor-Essex (FSWE), nous donnons aux personnes les moyens de surmonter leurs
difficultés, de renforcer leur résilience et d’apporter des changements positifs dans leur vie.
En tant qu’organisme caritatif à but non lucratif reconnu, nous proposons des services
d’accompagnement et de soutien empreints de bienveillance, qui aident chacun à se sentir
valorisé, intégré et en lien avec sa communauté.
Notre mission va au-delà de la simple prestation de services : nous favorisons le sentiment
d’appartenance, le bien-être et la dignité. Les membres de l’équipe FSWE savent que leur
travail est important. Nous offrons un environnement de travail solidaire qui valorise
l’innovation, la collaboration et le développement continu. Notre personnel bénéficie d’un
ensemble d’avantages sociaux compétitifs, d’horaires de travail flexibles et d’un temps
hebdomadaire dédié au bien-être, car nous prenons soin de ceux qui prennent soin des
autres.
Si vous êtes un professionnel passionné qui s’épanouit dans un environnement dynamique
et que vous souhaitez avoir une influence réelle au sein de la communauté de Windsor-
Essex.

Ce que vous apportez

Diplôme universitaire ou diplôme d’études supérieures (un bachelor en travail social est préférable).

Expérience dans le domaine des services de soutien au développement (une expérience auprès de jeunes et d’adultes en situation de handicap ou à faibles revenus constitue un atout).

Vous devez être titulaire d’un permis de conduire valide, d’une assurance automobile et disposer de votre propre véhicule.

Excellentes compétences en matière de résolution de conflits et de communication.

Une formation aux premiers secours constitue un atout.

Vos missions

Recevoir les demandes de services et réaliser des évaluations des personnes afin de déterminer leur admissibilité au programme.

Rencontrer et accompagner les personnes pour les aider à atteindre les objectifs fixés, et assurer un suivi continu de ces objectifs.

Travailler avec les personnes pour les aider à acquérir les compétences et les ressources nécessaires pour vivre de manière autonome au sein de la communauté.

Accompagner et former les personnes bénéficiant d’un soutien.

Travailler en collaboration avec d’autres services communautaires afin d’identifier les besoins des personnes bénéficiant d’un soutien, et les orienter de manière appropriée en respectant les principes d’autodétermination des usagers.

Défendre, aux côtés ou au nom des personnes dont les droits à des services ou à des opportunités pourraient être, de fait ou potentiellement, compromis. Il s'agit notamment d'informer les personnes de leurs choix ou de leurs droits et responsabilités ou des conséquences potentielles. Les services peuvent inclure, sans s’y limiter, une assistance pour contacter un député provincial, rédiger des lettres, passer des appels téléphoniques, trouver un avocat, assurer la liaison avec les sociétés d’aide à l’enfance ou d’autres prestataires de services, les propriétaires, les employeurs, les établissements scolaires, les membres de la famille, etc.

L’accompagnateur veillera à ce que la personne ait accès aux besoins fondamentaux de la vie et soit en mesure d’exercer ses droits légaux. Tout est mis en oeuvre pour respecter et soutenir les relations de la personne avec ses proches : famille, amis, etc.

Rencontrer les services de l’aide sociale et du Programme de soutien au revenu des personnes handicapées de l’Ontario (ODSP, sigle en anglais) afin de conclure des accords de tutelle.

Vous devez être disponible pour travailler le soir et la fin de semaine.

Détails du poste

Type de poste : À temps plein

Horaires de travail : Du lundi au vendredi, 35 heures par semaine.

Une disponibilité en soirée et le week-end peut être requise.

Rémunération : 50 108 $ par an. 27,53 $/heure.

Lieu a : 1770 Langlois Ave, Windsor