COMMUNITY PROGRAMS SOCIAL WORKER (BILINGUAL)

Family Services Windsor-Essex Counselling and Advocacy Centre; Windsor; On-site; CAD 48,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Weekly wellness release time

Ongoing professional development

Collaborative team environment

Meaningful client-centered work

Diverse skill development

Job summary

Family Services Windsor-Essex Counselling and Advocacy Centre is seeking a bilingual Community Programs Social Worker to support youth, adults and seniors across multiple programs. Responsibilities include assessments, individualized plans, home visits, advocacy, and resource navigation to promote independence and community inclusion.

The role emphasizes client-centered practice, collaboration with partners, and ongoing professional development within a supportive team.

Qualifications

• Bachelor of Social Work (BSW) or Master of Social Work (MSW) is required.
• Fluency in English and French (written and verbal) is required.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or eligibility.
• Experience providing case management and support to vulnerable adults, seniors, or those with complex needs.
• Strong client-centered practice, advocacy, crisis intervention and navigation skills.
• Knowledge of community support services and provincial legislation.
• Excellent assessment, communication, and time management skills.
• Ability to work independently and manage competing priorities.
• Strong documentation and computer skills with electronic records.
• Valid Ontario G license, vehicle, and insurance (minimum requirements).
• Criminal Record Check with Vulnerable Sector Screening.
• First Aid and CPR is an asset.

Responsibilities

• Receive referrals and conduct assessments to determine eligibility, needs, strengths, and goals.
• Develop, implement, and monitor individualized service plans with clients.
• Provide direct community and in-home support for various social, financial, health, or personal challenges.
• Help clients navigate healthcare, income support, housing, legal, and other systems.
• Advocate and educate clients on rights, options, and available services.
• Coordinate with healthcare providers, agencies, and family members to improve outcomes.
• Identify and facilitate referrals to community resources.
• Maintain accurate, confidential client documentation and reporting.
• Participate in case reviews, team meetings, and interdisciplinary planning.

Skills

Client-centered practice

Crisis intervention

Case management

Community resource navigation

Assessment & documentation

Communication & interpersonal

Time management

Independent work

Education

BSW or MSW

OCSWSSW registration or eligibility

Tools

Electronic client records

Job description

COMMUNITY PROGRAMS SOCIAL WORKER (BILINGUAL)

Make a Difference with Family Services Windsor-Essex (FSWE)

We are seeking a Community Programs Social Worker (Bilingual) to join our team. This position provides support across multiple community-based programs serving vulnerable individuals including youth, adults and seniors. The successful candidate will receive training in programming areas including Adult Protective Services, Voluntary Trusteeship Support and Elder Abuse, working collaboratively across a variety of services to meet the changing needs of the agency and the individuals we support.

Working from a client-centered, strengths-based approach, the Community Programs Social Worker assists individuals in maintaining independence, navigating complex systems, accessing community resources, and achieving their personal goals while promoting dignity, self-determination, and community inclusion.

What You’ll Be Doing

• Receive referrals and conduct comprehensive assessments to determine client eligibility, needs, strengths, and goals.
• Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct community and in-home support to individuals experiencing a variety of social, financial, health, or personal challenges.
• Support individuals in developing the skills, knowledge, and resources necessary to maintain safe and independent living.
• Assist clients in navigating healthcare, income support, housing, legal, financial, and other community systems.
• Provide advocacy and education to help individuals understand their rights, responsibilities, available services, and options.
• Collaborate with healthcare providers, community agencies, government organizations, family members, caregivers, and other service providers to coordinate supports and improve client outcomes.
• Identify and facilitate referrals to appropriate community resources and services.
• Respond professionally and compassionately to complex, sensitive, and crisis-related situations using sound judgment and effective problem-solving skills.
• Build trusting relationships with clients while encouraging independence, informed decision-making, and goal achievement.
• Maintain accurate, timely, and confidential client documentation, case notes, and statistical reporting in accordance with agency policies and professional standards.
• Participate in case reviews, team meetings, and interdisciplinary planning to ensure coordinated service delivery.
• Maintain knowledge of community resources, relevant legislation, agency policies, and best practices.
• Participate in ongoing professional development and training to support service delivery across multiple program areas.
• Perform other related duties as assigned.

What You Bring

• Bachelor of Social Work (BSW) or Master of Social Work (MSW) is required.
• Fluency in both English and French (written and verbal) is required.
• Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) as a Social Worker, or eligibility for registration, is preferred.
• Experience providing case management and support to vulnerable adults, seniors, individuals with disabilities, or those experiencing complex social, financial, health, or housing-related challenges.
• Strong knowledge of client-centered practice, advocacy, crisis intervention, case management, and community resource navigation.
• Demonstrated knowledge of community support services, social service systems, and relevant provincial legislation.
• Excellent assessment, critical thinking, communication, interpersonal, conflict resolution, organizational, and time management skills.
• Ability to work independently, manage competing priorities, and adapt to changing program needs.
• Strong documentation and computer skills, including experience maintaining electronic client records.
• Valid Ontario Class G Driver's License, access to a reliable vehicle, and proof of valid automobile insurance with coverage meeting Ontario's minimum legal requirements.
• Current Criminal Record Check with Vulnerable Sector Screening.
• Standard First Aid and CPR certification is considered an asset.

Why Join FSWE?

At Family Services Windsor-Essex (FSWE), we believe that supporting our community begins with supporting our team. We are committed to fostering a collaborative, inclusive, and respectful workplace where employees are empowered to grow professionally while making a meaningful difference in the lives of others.

As part of our team, you'll enjoy:

• Comprehensive benefits package to support your health and well-being.
• Weekly wellness release time because we recognize the importance of self-care and work-life balance.
• Ongoing professional development and cross-training across a variety of community support programs.
• A collaborative, team environment where your knowledge, ideas, and contributions are valued.
• Meaningful, client-centered work that empowers individuals and strengthens our community.
• Opportunities to build diverse skills and expand your professional experience while working with a broad range of community partners.
• A workplace culture built on respect, compassion, integrity, and inclusion.

Position Details

• Job Type: | Shift Schedule: Full-time Temporary Contract (1 Year) 35hrs Monday-Friday 8:30am-4:30pm (some evenings and weekends may be required)
• Pay Rate: $50,108
• Location: 1770 Langlois Ave. Windsor ON N8X4M5

Accessibility and Equity

FSWE is an equal opportunity employer committed to equity, diversity, inclusion, and anti-racism. We welcome applicants from all backgrounds, including Indigenous peoples, racialized individuals, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request throughout the recruitment process.