Community Manager (14-Month Contract)

omers; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

OMERS is seeking a Community Manager to partner with property and sales teams to deliver events and programs that maximize occupant engagement across our portfolio of office properties. You will drive hospitality and partnerships, elevating the customer experience while aligning with brand standards and budgets.

The successful candidate has a minimum of 5 years in marketing, communications, or customer service, with strong event planning and cross-functional collaboration skills, based in

Qualifications

• Minimum 5 years of combined experience in marketing, communications and/or customer service; event planning is an asset.
• Strong time management and organizational skills with ability to handle multiple priorities.
• Excellent written and verbal communication with professionalism and credibility.
• Experience with budget management and cross-functional collaboration.

Responsibilities

• Lead program innovation and event delivery for occupied properties.
• Elevate the customer experience for occupants across properties in the portfolio.
• Research and apply best-in-class hospitality to differentiate the guest experience.
• Develop partnerships and promotions to drive engagement and potential revenue.

Skills

Time management

Organization

Communication

Cross-functional

Budget management

Event planning

Education

Post-secondary degree in Marketing/Advertising/Public Relations/Communications/Business

Tools

Microsoft Office Suite

Adobe Creative Suite

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don't just work anywhere - come build tomorrow together with us.

Being a passionate and experienced customer service champion, as the Community Manager, you will partner with property and sales teams to deliver building events and programs geared toward maximizing the sense of community. Always innovating and identifying compelling place making activities, you will influence positive customer experiences every day.

You will be a key member of an engaged, high performing team - part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

This is a temporary, fixed-term position with an expected duration of approximately 14 months.

You Will Be Responsible For

• Program Innovation and Event Delivery
• Elevate the Customer experience for all occupants of Oxford's office buildings within Vancouver
• Research and apply best in class hospitality level of engagement to differentiate the Oxford experience for our customers in Office.
• Leverage scale of portfolio and regional budget to develop and deploy city-wide on-premises and virtual events to engage and develop community
• Liaise with key customer contacts to collaborate and develop effective occupant engagement
• Strategize, create, source and negotiate partnerships that drive engagement and potential revenue through lobby and onsite engagements at our properties.
• Partner with retail customers and neighboring businesses to deliver unique customer experiences
• Specifically develop promotions/programs targeted at driving sales/promotion/engagement to our retail customers
• Manage Not for Profit / Charitable relationships, programs, and activations
• Ensure site teams have necessary training and resources to execute programs
• Leverage onsite amenities, retailers and multi-channel marketing programs to drive customer engagement across entire occupant population
• Be a resource to our retail customers to offer marketing expertise to drive further alignment and partnership

Marketing, Branding and Public Relations

• In partnership with corporate and site partners, establish quarterly marketing initiatives that will maximize exposure within budget parameters
• Collaborate with site teams to ensure property marketing collaterals are up to date reflecting community building initiatives, providing communication and event templates across all properties
• Coordinate with local groups, including Business Improvement Associations and media, to ensure regular and broad exposure, leveraging all opportunities for positive promotion

Research and analytics

• Create frictionless feedback opportunities for customers to continuously improve, refine, recreate engagements with customers
• Track budget on a monthly / quarterly basis for region and properties
• Provide analysis on effectiveness, ROI, and recommendations

Required Skills & Experience

• Minimum of 5 years of combined experience in marketing, communications and/or customer service; event planning is an asset
• Outstanding time management and organization skills; able to handle multiple priorities
• Excellent written and verbal communication skills, including the ability to communicate internally and externally and with all levels of management with professionalism, courtesy, and credibility
• Proficient in all Microsoft Office Programs and Adobe Creative Suite.
• Cross-functional team player
• Proficient in budget and event management
• Strong analytical and problem-solving skills

Preferred Skills & Experience

• Post-secondary degree with a Marketing (Advertising/Public Relations), Communications, or Business major
• Ability to develop creative, engaging, and original content and displays
• Highly motivated with a positive can-do attitude
• Knowledge of search engine optimization (SEO) and web metrics
• Ability to work to deadlines and stay calm in a pressured