Community Manager

Rethink; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Mental health benefits

Growth opportunities

No client meetings Mondays

DEI committee access

Job summary

Rethink in Toronto is seeking a Community Manager to handle daily engagement and frontline community interactions across our brand's English channels. You bring 2–4 years of experience managing social communities for major brands and strong written communication.

This hybrid role offers CAD 65k–75k plus benefits, growth opportunities, and a collaborative culture. You'll collaborate with the Account Director and Social Strategist to inform content calendars, maintain publishing calendars, and

Qualifications

• 2–4 years of experience managing social communities for major brands.
• Strong written communication skills with quick, witty conversational instincts.

Responsibilities

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards.
• Flag and escalation potential issues quickly following established risk management protocols.
• Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.

Skills

Community management

Written communication

Job description

At Rethink, our promise to you is that you will do the best work of your career. In order to do that, we'll create and promote an environment where people are happy, inspired and empowered. We back that promise by committing to remain an independent creative agency. So if you're ready to do the best work of your career while having fun, then read on.

We are always looking for high-energy, ambitious, and genuine people to join Rethink.
Rethinkers are people who are interested and interesting, relentless, responsible, and respectful. They're the kind of people you would want to hang out with and be inspired by.

Rethinkers don't settle – we have a visceral discomfort with the status quo – as a result we're constantly challenging, learning, growing and enthusiastically ambitious to make things better.

The Community Manager is responsible for daily publishing, active listening, and front-line community engagement across all brand handles in English.

The Opportunity

Community Engagement & Escalation

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards.
• Flag and escalation potential issues quickly following established risk management protocols.

Real-Time Moment Spotting

• Flag trending topics, viral comments, and user-generated content.
• Build warm, authentic relationships with community and advocates online.

Foster Strong Collaboration

• Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.
• Maintain response banks, FAQ logs, and publishing calendars.

What you'll bring:

• 2-4 years of experience managing social communities for major brands.
• Strong written communication skills with quick, witty conversational instincts.

The Benefits

• Competitive compensation and benefits, including added mental health benefits
• Variety of employee perks
• Great work culture
• No client meeting Mondays
• Hybrid work environment
• Access to Rethink's national DE&I committee and working groups
• Growth and training opportunities

Location: 720 King St. West, Toronto, ON
Salary: $65K - $75K per year, pending experience

Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.