Community Advocate & Liaison

Placements24; Kimberley; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Travel reimbursement

Professional development

Collaborative team

Job summary

Placements24 is seeking a dedicated Community Advocate and Liaison to connect individuals with essential social services and resources. The role is primarily remote, with potential local travel within Kimberley, Northern Cape.

You will guide clients to housing, employment, healthcare, and legal aid, acting as a bridge to access vital support systems. Strong communication, empathy, and knowledge of community resources are essential.

Qualifications

• Bachelor's degree in social work or related field (or significant commensurate experience).
• Proven ability to navigate social services and welfare programs.
• Experience supporting diverse client populations and navigating bureaucratic processes.

Responsibilities

• Assess client needs and identify suitable social services.
• Provide guidance on housing, employment, healthcare, and legal aid.
• Assist clients with applications and processes.
• Build and maintain relationships with community organizations.
• Advocate for clients' rights across systems.
• Conduct virtual client meetings and follow-ups.
• Maintain confidential client records with accuracy.
• Develop and update a resource directory.
• Participate in virtual and in-person community outreach.
• Report client outcomes and identify access barriers.

Skills

Communication skills

Empathy

Interpersonal skills

Virtual client interactions

Organizational skills

Caseload management

Education

Bachelor's degree in social work or related field

Tools

Case management software

Video conferencing tools

Job description

About the Role

Our client is seeking a dedicated Community Advocate and Liaison to connect individuals with essential social services and resources. This role is primarily remote, allowing you to provide crucial support and guidance to clients through virtual channels, while also potentially involving some local travel within Kimberley, Northern Cape. You will act as a bridge between individuals in need and the services available, empowering them to access support for housing, employment, healthcare, and legal aid. The ideal candidate possesses strong communication skills, empathy, and a deep understanding of community resources. This is an excellent opportunity to make a tangible difference in people's lives by facilitating access to vital support systems. You will be instrumental in navigating complex service landscapes for clients, ensuring they receive the assistance they require.

Key Responsibilities

• Assessing client needs and identifying appropriate social services and resources.
• Providing information and guidance on accessing housing, employment, healthcare, and legal assistance.
• Assisting clients with applications and navigating bureaucratic processes.
• Building and maintaining strong relationships with community organizations and service providers.
• Advocating for clients' rights and needs within various systems.
• Conducting virtual client meetings and follow-ups.
• Maintaining accurate and confidential client records.
• Developing and updating a comprehensive resource directory.
• Participating in community outreach activities, both virtual and in-person as needed.
• Reporting on client outcomes and identifying systemic barriers to access.

Requirements

• Experience in social work, community development, or a related field.
• Strong knowledge of social services, welfare programs, and community resources in Kimberley and the Northern Cape.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in conducting virtual client interactions and using online communication tools.
• Ability to empathize with clients from diverse backgrounds and challenging circumstances.
• Strong organizational skills and attention to detail for record-keeping.
• Ability to work independently and manage a caseload effectively.
• Commitment to social justice and empowering vulnerable individuals.
• Valid driver's license and willingness to undertake local travel if required.
• Proficiency in relevant software for case management and communication.

Benefits

• Competitive salary and benefits package.
• Flexible work arrangement with remote capabilities and potential local travel.
• Opportunity to significantly impact individuals' lives through advocacy and support.
• Professional development and training opportunities.
• Be part of an organization dedicated to community well-being in Kimberley.
• Work with a supportive and collaborative team.