Communications Clerk A - Voice Services

Nova Scotia Health Authority; Lower Sackville; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Nova Scotia Health Authority is seeking a Switchboard Operator/Receptionist to manage hospital call handling, direct patients and the public at reception, and support internal operations including pager issuance and information distribution. The role includes assisting with local travel needs for patients and visitors.

Shifts cover 24/7 operations, with 70 hours bi-weekly; days, evenings and weekends are required. A health benefits package is available to successful candidates.

Qualifications

• Experience in health care/emergency or related field is an asset.
• Knowledge in operation of telecommunications equipment and basic computer skills.
• Demonstrated effective communication and interpersonal skills.
• Ability to respond to, follow and interpret emergency procedures.
• Competencies in other languages an asset, French preferred.

Responsibilities

• Receive and transfer all calls directed to patient rooms and hospital lines.
• Direct/assist the public at reception areas to their destination.
• Direct building exit procedures in event of fire or evacuation order.
• Provide internal operational services such as pager issuance and information dissemination.
• Assist patients and the public with local travel arrangements to their destinations.

Skills

Telecommunications knowledge

Effective communication

Emergency procedures

Multilingual (French preferred)

Education

Grade XII or equivalent

Job description

About the Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

** A skills test may be included as part of the selection process **

Hours

• Permanent full-time position; 70 hours bi-weekly
• This department operates 24/7; days, evenings and weekends are required

Compensation and Benefits

$21.99 - 23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.