Communications Clerk B - Voice Services

Nova Scotia Health Authority; Halifax; Hybrid; CAD 32,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Dental coverage

Travel benefits

Long-term disability

Life insurance

Defined benefit pension plan

Job summary

Nova Scotia Health Authority is seeking a Communications Call Centre Attendant to provide a direct communications interface to physicians, clinics, patients and emergency response teams. You will manage on-call duty sheets and coordinate paging, assignments to MOTP, SAFE, OR and PACU teams, ensuring pager replacements and maintenance for over 16,000 users.

The permanent part-time role offers 30 hours bi-weekly with shifts including days, evenings, weekends and overnights in a dynamic health-care

Qualifications

• Grade XII with one year related experience.
• Must have accreditation or commit to 2-3 month training and pass required test to become accredited.
• Proficiency in Microsoft Word and Excel.
• Knowledge of telecommunications equipment (pagers, cell phones, landlines) is preferred.

Skills

Communication skills

Interpersonal skills

Education

Grade XII

Tools

Microsoft Word

Microsoft Excel

Job description

About the Opportunity

The position of Communications Call Centre Attendant (also referred to as \"Locating\") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel. This position integrates and manages the \"on-call\" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post AnestheticCare Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.

About You

We would love to hear from you if you have the following:

• Grade XII and one year previous related experience required
• Must have accreditation or must commit to a 2-3 month training period and pass the required test to become accredited
• Computer skills including proficiency in Microsoft Word and Excel
• Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
• Previous experience in health care/emergency or related field is an asset
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Ability to act on own initiative in instances where procedures do not exist
• Knowledge of medical terminology an asset
• Competencies in other languages an asset, French preferred

A skills test will be part of the selection process.

Hours

• Permanent, part-time position, 30 hours bi-weekly
• Shifts could include, days, evenings, weekends & overnight shifts

Compensation and Benefits

$23.35 - $25.39 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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