Communications Clerk B - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 32,000 - 35,000; Part time

Job summary

Nova Scotia Health Authority is hiring a Communications Call Centre Attendant in Dartmouth at the QEII site. The role acts as the main communications interface for physicians, clinics, patients and emergency teams, handling urgent calls and directing resources efficiently.

You will manage on-call duty rosters, coordinate paging and messaging across departments, and support over 16,000 pager users with replacement and maintenance services.

Qualifications

• Grade XII and one year related experience required.
• Must commit to a 2-3 month training period and pass required test to become accredited.
• Computer skills including proficiency in Microsoft Word and Excel.
• Knowledge of telecommunications equipment (pagers, cell phones, landlines, headsets).
• Experience in health care or emergency field is an asset.
• Strong communication and interpersonal skills.

Responsibilities

• Receive internal emergency calls and coordinate appropriate response teams.
• Manage on-call duty sheets and onboarding of on-call staff.
• Coordinate communications to on-call staff across programs.
• Oversee pager provisioning and maintenance for 16,000 users.

Skills

Communication skills

Interpersonal skills

Typing skills

Multilingual (French preferred)

Accreditation readiness

Education

Grade XII; one year related experience

Job description

Location: Central Zone, Abbie J. Lane Memorial Building - QEII
Department: IMIT Voice Services
Type of Employment: Permanent Hourly PT (42.86%) x 1
Union: NSGEU Admin Professionals Position
Posting Closing Date: 22-Sep-26

About The Opportunity

The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel. This position integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.

About You

• Grade XII and one year previous related experience required
• Must have accreditation or must commit to a 2-3 month training period and pass the required test to become accredited
• Computer skills including proficiency in Microsoft Word and Excel
• Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
• Previous experience in health care/emergency or related field is an asset
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Ability to act on own initiative in instances where procedures do not exist
• Knowledge of medical terminology an asset
• Typing skills
• Competencies in other languages an asset, French preferred

A skills test will be part of the selection process.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent, part-time position, 30 hours bi-weekly
• Shifts could include days, evenings, weekends & overnight shifts

Compensation And Benefits

$23.35 - $25.39 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve.

We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.