Communications Clerk A - Voice Services

Nova Scotia Health Authority; Halifax; Hybrid; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Health and dental benefits

Travel benefits

Long-term disability and life保险

Job summary

Nova Scotia Health Authority is hiring a Switchboard Operator/Receptionist for the Central Zone, Halifax Infirmary & Victoria General - QEII. This permanent full-time role involves handling hospital call routing, front-desk reception, and internal communications.

The position requires Grade XII or equivalent, comfort with telecommunications equipment and basic computer skills, and strong customer service abilities. 24/7 shifts and a competitive benefits package are provided.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to respond to and interpret emergency procedures.
• French language skills are a plus.

Responsibilities

• Answer and transfer calls to patient rooms and hospital lines.
• Greet the public at reception areas and direct to destinations.
• Direct building exit procedures in case of fire or evacuation orders.
• Provide internal services such as pager issuance and information dissemination.

Skills

Effective communication

Interpersonal skills

Emergency procedures

French language

Education

Grade XII or equivalent

Tools

Telecommunications equipment

Basic computer skills

Job description

Req ID: 226908
Location: Central Zone, Halifax Infirmary & Victoria General - QEII
Department: IMIT Voice Services
Type of Employment: PermanentHourly FT (100%) x 1
Union: NSGEUAdmin ProfessionalsPosition
Posting Closing Date: 6-Oct-26

About the Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

We would love to hear from you if you have the following:

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

** A skills test may be included as part of the selection process **

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time position; 70 hours bi-weekly
• This department operates 24/7; days, evenings and weekends are required

Compensation and Benefits

$21.99 - 23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

Job Segment: Telecom, Telecommunications, Clerical, Technology, Administrative