Commercial Project Coordinator

The Brick Group; Halifax; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental

Competitive pay

Career growth

Employee discounts

Leadership opportunities

Job summary

The Brick Group in Halifax is seeking a customer-focused leader to join our service team. You will guide a team, manage service calls for furniture and appliances, and respond to inquiries with practical solutions.

A strong emphasis on customer first, problem solving, and clear communication drives every interaction. This role rewards initiative and offers growth opportunities across our commercial division, plus a comprehensive benefits package.

Qualifications

• Minimum 5 years customer service or sales experience.
• High school diploma or equivalent.
• Excellent telephone manner.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Office programs.
• Creative problem solving skills.
• A positive and enthusiastic attitude.

Responsibilities

• Basic forecasting and business analysis.
• Processing service concerns within the first year.
• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.
• Process sales order confirmations for builders and large contracts.
• Co-ordinate product reservations and deliveries for large contracts.
• Organizing builder/special project deliveries.
• Consistently follow up with customers on the progress of customer service related issues.
• Other duties as assigned periodically.

Skills

Verbal & written communication

Phone etiquette

MS Office proficiency

Creative problem solving

Positive attitude

Education

High school diploma or equivalent

Tools

MS Office

Job description

Is this job for you?

Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Basic forecasting and business analysis
• Processing service concerns within the first year
• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 5 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]