Commercial Projects Coordinator: Customer-Driven Solutions

The Brick Group; Halifax; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental

Competitive pay

Career growth

Employee discounts

Leadership opportunities

Job summary

The Brick Group in Halifax is seeking a customer-focused leader to join our service team. You will guide a team, manage service calls for furniture and appliances, and respond to inquiries with practical solutions.

A strong emphasis on customer first, problem solving, and clear communication drives every interaction. This role rewards initiative and offers growth opportunities across our commercial division, plus a comprehensive benefits package.

Qualifications

• Minimum 5 years customer service or sales experience.
• High school diploma or equivalent.
• Excellent telephone manner.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Office programs.
• Creative problem solving skills.
• A positive and enthusiastic attitude.

Responsibilities

• Basic forecasting and business analysis.
• Processing service concerns within the first year.
• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.
• Process sales order confirmations for builders and large contracts.
• Co-ordinate product reservations and deliveries for large contracts.
• Organizing builder/special project deliveries.
• Consistently follow up with customers on the progress of customer service related issues.
• Other duties as assigned periodically.

Skills

Verbal & written communication

Phone etiquette

MS Office proficiency

Creative problem solving

Positive attitude

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Brick Group in Halifax is seeking a customer-focused leader to join our service team. You will guide a team, manage service calls for furniture and appliances, and respond to inquiries with practical solutions.

A strong emphasis on customer first, problem solving, and clear communication drives every interaction. This role rewards initiative and offers growth opportunities across our commercial division, plus a comprehensive benefits package.