BC- Warehouse/ Customer Service Representative

The Brick; Penticton; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Employee discounts

Career development

Leadership opportunities

Job summary

The Brick in Penticton is seeking a Warehouse Associate to support loading and unloading trucks, manage inventory, and assist customers in a busy retail environment.

You will maintain stock knowledge, assist with order transfers, and follow safety policies while delivering courteous service to customers. Previous warehouse experience is an asset; flexibility for evenings/weekends and ability to lift heavy items is required. Employee benefits available.

Qualifications

• High school diploma or equivalent.
• Experience in a warehouse/distribution environment is an asset.
• Ability to lift heavy items exceeding 50 lbs regularly.
• Proficient English communication, both verbal and written.
• Flexible to work evenings and weekends.

Responsibilities

• Load and unload trucks and customer vehicles.
• Maintain knowledge of shipping/receiving processes.
• Pick and put away product types and manage stock locations.
• Verify inventory and report accuracy.
• Process store entry stock transfers.
• Uphold health, safety, security and operational policies.
• Respond to customer inquiries with courteous solutions.
• Follow up with customers to identify needs and support loyalty.
• Review order reports daily.
• Other duties as assigned.

Skills

Forklift

Order picker

Pallet jack

English communication

Heavy lifting

Education

High school diploma

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities

• Loading and unloading of trucks and customer vehicles
• Maintain a proficient knowledge of all shipping/receiving processes and procedures
• Picking and put-away of all product types
• Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions
• Verify and report on inventory; ensure accuracy in the generation of reports
• Process store entry stock transfers
• Uphold all company health and safety, security and operational policies and procedures
• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Previous experience in a warehouse/distribution environment an asset
• Experience operating forklifts, order pickers and pallet jacks an asset
• Proficient verbal and written English communication skills
• Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products)
• Proficient knowledge of safe material handling techniques
• Flexibility to work any shift, including evenings and weekends

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]