Commercial Customer Service Represetative

The Brick Group; Richmond Hill; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Employee discounts

Career development

Flexible benefits

Job summary

The Brick Group is looking for energetic individuals to join our service team in Richmond Hill. You will coordinate service calls, respond to customer inquiries, and process sales order confirmations for builders and large contracts.

Ideal candidates have 2+ years in customer service or sales, strong MS Office skills, and a positive, problem-solving mindset. We offer comprehensive benefits and opportunities for career growth within our dynamic team.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years customer service or sales experience.
• Excellent telephone manner and communication skills.
• Strong working knowledge of MS Office programs.
• Creative problem solving and a positive attitude.

Responsibilities

• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.
• Process sales order confirmations for builders and large contracts.
• Co-ordinate product reservations and deliveries for large contracts.
• Organizing builder/special project deliveries.
• Follow up with customers on the progress of service issues.
• Other duties as assigned periodically.

Skills

Customer service

Problem solving

Communication

MS Office

Education

High school diploma

Tools

MS Office

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We are looking for enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 2 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]