BC- Warehouse/ Customer Service Representative

The Brick Group; Canada; Hybrid; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Health and dental benefits

Paramedical services

Employee discounts

Career progression opportunities

Dynamic team environment

Job summary

The Brick is seeking motivated warehouse team members in Canada to handle loading/unloading, stock handling, and order fulfillment in a fast-paced retail environment. You will engage with customers, maintain inventory accuracy, and support safety and policy compliance across shifts, including evenings and weekends.

Successful candidates will have a high school diploma, forklift or pallet jack experience is a plus, and the ability to lift heavy items (50 lbs+).

Qualifications

• High school diploma or equivalent.
• Previous experience in a warehouse/distribution environment is an asset.
• Proficient verbal and written English communication skills.
• Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products).
• Proficient knowledge of safe material handling techniques.
• Flexibility to work any shift, including evenings and weekends.

Responsibilities

• Loading and unloading of trucks and customer vehicles
• Maintain a proficient knowledge of all shipping/receiving processes and procedures
• Picking and put-away of all product types
• Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions
• Verify and report on inventory; ensure accuracy in the generation of reports
• Process store entry stock transfers
• Uphold all company health and safety, security and operational policies and procedures
• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Skills

English communication

Forklift experience

Heavy lifting

Education

High school diploma

Tools

Forklifts

Order pickers

Pallet jacks

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

The Brick is actively seeking to expand our team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports to the Operations Manager.

Responsibilities

• Loading and unloading of trucks and customer vehicles
• Maintain a proficient knowledge of all shipping/receiving processes and procedures
• Picking and put-away of all product types
• Maintain a thorough knowledge of all stock, stock locations, model numbers, manufacturer specifications and handling instructions
• Verify and report on inventory; ensure accuracy in the generation of reports
• Process store entry stock transfers
• Uphold all company health and safety, security and operational policies and procedures
• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Previous experience in a warehouse/distribution environment an asset
• Experience operating forklifts, order pickers and pallet jacks an asset
• Proficient verbal and written English communication skills
• Able to handle heavy lifting exceeding 50 lbs on a regular basis (loading of appliances and bedding products)
• Proficient knowledge of safe material handling techniques
• Flexibility to work any shift, including evenings and weekends

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]