P&O Operations Specialist / Supervisor

Umicore AG & Co. KG; Burlington; On-site; CAD 75,000 - 84,000; Full time

Job summary

Umicore AG & Co. KG is seeking an P&O Operations Specialist / Supervisor in Burlington, ON, Canada.

The role encompasses P&O operations, customer support, stakeholder collaboration, and project assistance to improve processes and technology adoption. The successful candidate will have a HR-focused degree, hands-on P&O tool experience (SAP, SuccessFactors, DocuSign), and strong communication, organizational, and analytical skills.

Qualifications

• Bachelor’s or equivalent in HR management or related field.
• Hands-on experience with P&O technologies (e.g., SAP, SuccessFactors, DocuSign) is beneficial.
• Knowledge of HR policies, practices and processes; experience with process improvement and operational excellence.

Responsibilities

• P&O operations: perform processes to defined quality, speed, and customer satisfaction levels.
• Customer Support: address P&O Cares requests within SLAs with high accuracy and responsiveness.
• Stakeholder Collaboration: work with key stakeholders to support model-defined needs.
• Project Support: assist in projects to improve processes and services and implement technology.
• P&O Cares Service Delivery: respond to employee and manager inquiries and maintain regional FAQs.
• P&O Operational Services: support L&D administration, reports, course assignments, and training needs; manage awards program and DocuSign for HR docs.
• Operational Excellence and Tech Adoption: participate in improvement meetings and analyze data to identify root causes and opportunities.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical mindset

Problem-solving

Education

Degree or diploma in Human Resources Management

Tools

SAP

SuccessFactors

DocuSign

Job description

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P&O Operations Specialist / Supervisor

Location:

Burlington, ON, CA

Business Unit: Corporate & SOF

About Umicore

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Automotive Catalysts

We all have the right to breathe clean air, and at Umicore, we are a world leader in the production of automotive emission control catalysts. Our technologies enable on-road and non-road applications to meet environmental standards around the world. Our products have prevented billions of tons of harmful gases and particles being released into the atmosphere. To enable our customers to produce even cleaner engines we cannot stand still. We need to find new ways to do things, discover new solutions and develop new ideas. Which is where you come in.

Your Key Accountabilities

P&O Operations: Perform P&O operations work to defined levels of quality, speed, and customer satisfaction, including P&O Cares, P&O administration, learning administration, knowledge management, data, and technology.

Customer Support: Address P&O Cares requests to completion within SLAs, ensuring a high level of customer orientation, correctness, speed, and quality.

Stakeholder Collaboration: Work collaboratively with key stakeholders within P&O and locally at a site level to support needs defined within the scope of the model.

Project Support: Support projects aimed at improving processes, building up or adapting needed services, and implementing technology.

P&O Cares Service Delivery: Respond to questions and requests from employees and managers via various formats (calls, in person, chat, emails, portal) to provide up-to-date information. Continuously capture information, work instructions, templates, and reference links to build a regional FAQ.

P&O Operational Services: Support the administration of Learning & Development for the North America region, including generating reports, assigning courses, and analyzing training needs. Oversee the administration and site-level support for the company's awards and recognition program. Manage and administer DocuSign to support HR-related processes and documentation.

Operational Excellence and Technology Adoption: Work together in teams during improvement meetings, bringing positive perspectives and ideas to improve processes and services. Support the Operational Excellence (OpEx) Lead in analyzing data to identify root causes and opportunities for future improvements.

Who we are looking for

Education: Degree or diploma in Human Resources Management or a related field.

Experience: Hands-on experience with P&O technologies (e.g., "SAP, SuccessFactors, DocuSign") is beneficial. Proficient knowledge of HR policies, practices, and procedures. Experience with process improvement and operational excellence.

Personal Skills: Exceptional communication and interpersonal skills; strong problem-solving abilities; detail-oriented with excellent organizational and prioritization capabilities; analytical mindset; and technological aptitude.

Position Status: This is a replacement position within the organization.

Recruitment Process: Umicore is committed to a fair and transparent hiring process. Please note that Artificial Intelligence (AI) is not used as part of the candidate screening or selection process for this role.

Compensation: The salary range for this position is $75,000 to $84,000 CAD, commensurate with experience, qualifications, and internal equity considerations.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?