Commercial Manager Mining - Product Support

ZipRecruiter; Millbrook; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the mining sector is seeking a Commercial Product Support Manager to drive sales strategies and customer relations. This role offers competitive rewards, opportunities for growth, and a focus on employee well-being. Ideal candidates will possess relevant diplomas and strong skills in sales and customer management.

Benefits

Flexible work schedules

Competitive total rewards including wages and benefits

Opportunities for continuous learning and development

Qualifications

• College Diploma in Business, Engineering, Mechanics, or a Business Degree required.

Responsibilities

• Develop product/service sales strategies.
• Evaluate long-term customer potential and strategy.
• Build and maintain long-term customer relationships.

Skills

Sales Strategy Development

Customer Relationship Management

Negotiation

Data Analysis

Education

College Diploma in Business, Engineering, Mechanics, or a Business Degree

Job description

Job Description

Toromont Cat is looking for a Commercial Product Support Manager - Mining to join our team!

As a Commercial Product Support Manager, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our top priority.
• Working for a best-in-class equipment dealer and with the premium Caterpillar brand.
• Opportunities to continuously learn, grow, and develop with our Toromont team through our internal training programs geared for your success.
• Competitive total rewards including wages, benefits, and premiums (as eligible).
• An opportunity for flexible work schedules and positions across multiple locations in Eastern Canada.

In a typical day, YOU will:

• Develop product/service sales strategies.
• Provide supporting data regarding economic or strategic benefits, investment costs, risks, and alternatives for parts and service.
• Evaluate long-term customer potential and strategy.
• Develop total solutions to be offered to customers.
• Set pricing, discount ranges, and profit margins for parts and service sales, including general prices, discounts, trade-ins, and profit margins.
• Participate in negotiating marketing programs.
• Determine parts inventory needs and pricing for new product introductions.
• Visit mine sites throughout Northern Ontario, Manitoba, and Quebec.
• Forecast revenues and expenses.
• Identify and resolve performance, process, and other expense issues.
• Address customer concerns and resolve problems effectively.
• Build and maintain long-term customer relationships.
• Plan, hire, and assign resources to meet departmental demands.
• Liaise with Cat district representatives and other dealerships regarding product support sales and service issues and best practices.
• Network with community groups, associations, and clients to develop relationships and business opportunities.

Must-haves for this role:

• College Diploma in Business, Engineering, Mechanics, or a Business Degree.

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and a service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!