Commercial Lines Team Lead - Toronto | Mentorship & Growth

JobsMedia.io; Toronto; On-site; CAD 80,000 - 125,000; Full time

Job summary

Hello World Recruitment in Toronto is seeking a hands-on Commercial Team Lead to mentor a team of commercial brokers and support staff in a busy insurance environment. The role combines leadership with client-facing duties and a focus on operational excellence.

You will oversee renewals, endorsements, and client servicing, drive process improvements, and collaborate with senior leadership to support retention and growth. Active RIBO license is required for this leadership position in Ontario.

Qualifications

• Proven leadership of commercial insurance teams or mentored staff.
• Active RIBO license is required.
• Strong knowledge of commercial lines processes and client servicing.
• Excellent communication and collaborative leadership style.
• Familiarity with broker management systems and related tech.

Responsibilities

• Lead day-to-day operations of a team of commercial brokers and support staff.
• Oversee renewals, endorsements, and client servicing activities.
• Coach and develop team members and support onboarding.
• Maintain documentation standards and regulatory compliance.
• Collaborate with senior leadership and producers to support client retention and growth.

Skills

Commercial insurance leadership

RIBO licensed

Commercial lines knowledge

Client servicing

Broker systems proficiency

Tools

Broker management systems

Job description

Hello World Recruitment in Toronto is seeking a hands-on Commercial Team Lead to mentor a team of commercial brokers and support staff in a busy insurance environment. The role combines leadership with client-facing duties and a focus on operational excellence.

You will oversee renewals, endorsements, and client servicing, drive process improvements, and collaborate with senior leadership to support retention and growth. Active RIBO license is required for this leadership position in Ontario.