Commercial Lines Team Lead

JobsMedia.io; Toronto; On-site; CAD 80,000 - 125,000; Full time

Job summary

Hello World Recruitment in Toronto is seeking a Commercial Team Lead to guide a team of commercial brokers and support staff, balancing hands-on leadership with strategic oversight.

You will mentor, oversee renewals and client servicing, and work with senior leadership to drive retention and growth, while maintaining compliance and strong documentation. This role requires a proactive communicator with deep commercial lines knowledge and a track record of coaching teams to deliver results.

Qualifications

• Proven experience in a commercial insurance environment, with leadership or mentorship responsibilities.
• Active RIBO license required.
• Strong understanding of commercial lines processes and client servicing best practices.
• Excellent communication skills and a collaborative leadership style.
• Comfortable using broker management systems and related technologies.

Responsibilities

• Lead day-to-day guidance and oversight to a team of commercial brokers and/or support staff.
• Ensure efficient handling of renewals, endorsements, and client servicing activities.
• Mentor team members, support onboarding, and foster ongoing professional development.
• Maintain strong documentation standards and ensure compliance with internal and regulatory requirements.
• Collaborate with senior leadership and producers to support client retention and growth strategies.

Skills

Leadership

Mentorship

Client Servicing

Communication

Team Management

Education

RIBO license

Tools

Brokerage systems

Job description

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.

We’re currently seeking a Commercial Team Lead in Toronto. This is a hands‑on leadership role designed for someone who thrives on mentoring others while staying close to the business.

3 Reasons To Apply

• People Leadership: Lead, coach, and support a high-performing team within a busy commercial lines environment.
• Strong Compensation: Competitive salary range of $80,000 – $125,000, reflective of leadership experience.
• Growth‑Focused Culture: Be part of an organization that prioritizes mentorship, collaboration, and continuous improvement.

Responsibilities

• Team Leadership: Provide day-to-day guidance and oversight to a team of commercial brokers and/or support staff.
• Workflow Management: Ensure efficient handling of renewals, endorsements, and client servicing activities.
• Coaching & Development: Mentor team members, support onboarding, and foster ongoing professional development.
• Operational Excellence: Maintain strong documentation standards and ensure compliance with internal and regulatory requirements.
• Collaboration: Work closely with senior leadership and producers to support client retention and growth strategies.

Desired Skills

• Proven experience in a commercial insurance environment, with leadership or mentorship responsibilities.
• Active RIBO license required.
• Strong understanding of commercial lines processes and client servicing best practices.
• Excellent communication skills and a collaborative leadership style.
• Comfortable using broker management systems and related technologies.