Commercial Lines Account Associate, Surety

HUB International; Toronto; On-site; CAD 53,000 - 63,000; Full time

Benefits offered by this job

Tuition reimbursement

RRSP matching

Paid time off

Job summary

HUB International in Toronto is seeking a Commercial Account Associate to support our Surety Solutions Practice. You will coordinate Canada-wide surety bond transactions, communicate with clients and insurers, and maintain accurate client records in EPIC.

The role emphasizes attention to detail, teamwork, and proactive service. You’ll work with legacy insurance processes, enjoy learning opportunities, and be supported by HUB as you expand knowledge in commercial insurance and licensing.

Qualifications

• 2+ years of administrative or client service experience, preferably in insurance
• RIBO license is a strong asset; if not, HUB will support obtaining it
• Bonus points for prior surety or commercial insurance knowledge
• Tech-savvy with Microsoft Office (Word, Excel, Outlook), Adobe, and digital platforms
• Strong attention to detail and excellent organizational skills
• Excellent written and verbal communication; proactive, customer-first mindset

Responsibilities

• Coordinate and execute surety bond transactions across Canada
• Communicate with clients and insurers with prompt, professional responses
• Maintain accurate client documentation using EPIC
• Set up electronic files and ensure data integrity
• Support Account Managers with administrative tasks
• Ensure workflows stay on track with timely follow-ups and abeyance handling
• Collaborate and adapt as needed in a team-driven environment

Skills

Administrative support

Client service

Attention to detail

Time management

Communication

Team player

Eagerness to learn

Education

Bachelor’s degree or equivalent

Tools

EPIC

MS Office

Adobe

Digital platforms

Job description

About The Role

Are you curious, detail-driven, and ready to make your mark in the world of commercial insurance? We’re looking for a Commercial Account Associate to support our dynamic Surety Solutions Practice in downtown Toronto. This is a unique opportunity to build expertise in a specialized and in-demand area of insurance surety bonds while working in a collaborative, forward-thinking environment. Whether you're early in your career or looking to pivot into something more purpose-driven, this role gives you the chance to learn, grow, and contribute in a big way. You’ll be surrounded by people who care about your development and want to help you build a meaningful career.

What You’ll Do

• Coordinate and execute surety bond transactions across Canada
• Communicate directly with clients and insurers, delivering prompt, professional responses to inquiries
• Maintain accurate, up-to-date client documentation using our internal systems (EPIC)
• Set up electronic files and manage data integrity across platforms
• Support Account Managers with administrative and client service tasks
• Keep our workflows on track with effective follow-up and abeyance systems
• Jump in where needed collaboration and adaptability are key

What You’ll Need For Success

• 2+ years of administrative or client service experience preferably in insurance
• RIBO license is a strong asset; if you don’t have it yet, we’ll support you in getting it
• Bonus points for prior surety or commercial insurance knowledge
• Tech-savvy: Comfortable using Microsoft Office (Word, Excel, Outlook), Adobe, and digital platforms
• You’re obsessed with details and catch the small things that make a big difference
• Stellar time management and organizational skills
• You’re a great communicator: confident in both written and verbal interactions
• Team player with a proactive, customer-first mindset
• Curious and eager to learn and you’re not afraid to ask questions or pitch in

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, We Place Immense Value On The Well-being And Professional Development Of Our Team. Here’s What You Can Look Forward To As Part Of The HUB Team

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Compensation and Benefits

The compensation for this position is a variable compensation structure, i.e., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $53,000 to $63,000, plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions.

AI and Automation Notice

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Accessibility

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