Commercial Insurance Account Manager - Transportation

NFP; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

NFP is seeking an Account Manager I to support client accounts, develop relationships, and manage communications. This entry-level role offers growth opportunities under supervision, focusing on client service and account management. Ideal for those looking to advance in the insurance industry.

Benefits

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Qualifications

• Over 3 years of client service and/or industry experience.
• Ability to read, analyze, and reconcile financial reports.

Responsibilities

• Develop relationships; attend meetings and contribute as appropriate.
• Assist in preparing and sending requests for endorsements to insurance carriers.
• Create and maintain client files according to office procedures.

Skills

Communication

Analytical Skills

Problem Solving

Customer Focus

Organizational Skills

Education

Associate’s degree

BA/BS

Tools

Microsoft Office

Job description

NFP is a seven-time Best Places to Work award winner in Business Insurance, also earning the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions that enable client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. To learn more, please visit : .

Summary

The Account Manager I is responsible for working with Advisors / Client Executives and Account Executives to service client accounts. The role involves supporting day-to-day account management for a specific set of clients, requiring extensive verbal, electronic, and written communication. This position provides an opportunity to learn to manage a book of business under the supervision of senior team members. The individual will develop relationships with clients and carrier contacts, working proactively to deliver services efficiently. This role is designed for learning and growth, with supervision from more experienced staff.

Note

This opportunity is for future needs. We often recruit for this role due to increased business and career progression of current staff. Applying now will place qualified applicants on the shortlist for future openings. For immediate opportunities, please apply via our Careers Pager at .

Essential Duties and Responsibilities

1. Develop relationships; attend meetings and contribute as appropriate.
2. Assist in preparing and sending requests for endorsements to insurance carriers, working with senior team members.
3. Communicate changes in premium, collect endorsement down payments, and establish third-party financing if applicable.
4. Participate in reviewing policies and carrier source documents for accuracy under supervision.
5. Create and maintain client files according to office procedures, ensuring accurate policy records in the agency management system.
6. Assist with billing questions from clients and insurance personnel, with support from the Accounting Department.

Knowledge, Skills, and Abilities

• Highly organized with excellent verbal and written communication skills.
• Self-confident in making sound independent decisions.
• Ability to interact successfully with diverse individuals and work effectively both in teams and independently.
• Handle situations professionally, calmly, and courteously.
• Customer-focused with the ability to establish and maintain effective relationships.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to prioritize tasks to meet deadlines.
• Ability to read, analyze, and reconcile financial reports.
• Strong analytical and problem-solving skills.
• Attention to detail, decision-making, and problem resolution skills.
• Flexibility and adaptability to changing priorities and technology.

Education and Experience

• Associate’s degree (or equivalent) and BA/BS preferred.
• Over 3 years of client service and/or industry experience.

Certificates, Licenses, and Registration

• Appropriate licensing or the ability to obtain it if required.

What We Offer

NFP offers a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discounts, health & wellness programs, and more. Our PeopleFirst culture emphasizes building lifelong relationships with our employees, because we exist to serve others.

NFP and You… Better together!

NFP is an inclusive Equal Employment Opportunity employer.