Catering Account Manager

hungerhub; Toronto; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading foodtech startup in Toronto is seeking a Catering Account Manager to oversee enterprise clients. This remote-first role involves onboarding clients, ensuring satisfaction, and collaborating across teams to drive success. Ideal candidates will have a passion for food and exceptional customer service skills, thriving in a fast-paced environment. Join a company recognized for its innovative solutions and commitment to customer satisfaction.

Benefits

Competitive salary with incentives

Health benefits

Growth opportunities

Remote work with flexible hours

Qualifications

• Minimum proven experience in Account Management or Customer Service.
• Self-motivated, target-driven, and able to work independently.

Responsibilities

• Conduct onboarding calls and ensure correct account setup.
• Perform regular check-ins and manage client schedules.
• Coordinate with restaurant and operations teams regarding client needs.

Skills

Negotiation

Communication

Customer Service

Tools

CRM

Sales Tools

Job description

Join to apply for the Catering Account Manager role at hungerhub

About Hungerhub Canada Inc.

hungerhub is a foodtech startup founded in Toronto in 2018, now operating in over 10 markets across 3 provinces. Our mission is to revolutionize the catering industry by connecting offices with top local restaurants for daily meal delivery. We leverage technology and a people-first approach to empower restaurants to become caterers, providing seamless and customized experiences for our clients and their employees.

We are a remote-first company with a physical office for optional work, team meetings, and social events, including complimentary lunches. Recognized as Canada’s #1 office meal delivery solution and one of Canada's fastest-growing companies by the Globe & Mail for three consecutive years, we are committed to excellent customer service and innovative solutions.

Position Overview

As we expand, we seek an Account Manager to manage our enterprise clients. This client-facing role involves onboarding new clients, conducting regular check-ins, managing inquiries, and collaborating with other departments to ensure client success. You will play a key role in maximizing client satisfaction and impacting our company's growth, working cross-functionally across teams.

Responsibilities

1. Client onboarding
   • Conduct onboarding calls, walk clients through the platform, and answer questions
   • Ensure accounts are correctly set up and clients maximize platform usage
   • Collaborate to ensure correct execution of initial orders
2. Client satisfaction
   • Perform regular check-ins to highlight successes, troubleshoot, and identify upsell opportunities
   • Manage client schedules and communicate adjustments
   • Respond to escalated inquiries from support and troubleshoot issues
3. Other Responsibilities
   • Coordinate with restaurant and operations teams regarding client needs
   • Review new clients with sales, discuss onboarding, and upsell opportunities
   • Manage client responses from customer support
   • Share successes and troubleshoot issues across departments

Qualifications

Minimum proven experience in Account Management or Customer Service, preferably in food or tech industries. Additional qualities include:

• Passion for food and exceptional customer service
• Strong negotiation and communication skills
• Self-motivated, target-driven, and able to work independently
• Ability to thrive in a fast-paced startup environment
• Familiarity with food delivery and catering industries is a plus
• Proficiency with CRM and sales tools

Benefits and Perks

• Competitive salary with incentives
• Health benefits
• Impactful work in a growing startup
• Collaborative environment with innovation encouragement
• Growth opportunities
• Remote work with flexible hours

Core Values

Customer obsession, big thinking, ownership, problem-solving, and results-driven mindset define our culture.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Technology, Internet