Commercial Collections Associate

Merchant Growth Ltd.; Canada; On-site; CAD 52,000 - 78,000; Full time

Job summary

Merchant Growth Ltd. in Canada is seeking a Commercial Collections Associate to manage commercial accounts, negotiate payment arrangements, and maintain strong client relationships.

You will monitor overdue balances, document activities, and ensure timely collections in a fast-paced fintech environment. The role emphasizes communication, negotiation, and adherence to company policies and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Minimum 2 years of experience in commercial collections or accounts receivable management.

Responsibilities

• Collections Management: initiate contact with commercial clients to negotiate terms and collect balances.
• Skip Tracing and Account Location: locate non-contactable clients and verify contact details.
• Client Relationship Management: maintain positive client relationships and handle inquiries.
• Reporting and Analysis: provide updates on collection progress and trends.
• Compliance and Documentation: ensure records meet policy and regulatory requirements.

Education

Bachelor's degree in Business Administration, Finance, Accounting, or a related field

Job description

The Company Merchant Growth is Canada's leading fintech for small business financing and one of the country's most recognized growth stories, recognized as one of The Globe and Mail's Top Growing Companies and a BC finalist for Deloitte's Best Managed Companies. We're on a mission to fuel the ambitions of Canadian business owners with the most convenient, accessible, and trusted financing experience in the market. We're powered by a rapidly advancing tech platform and a team that loves to build, and what we're building genuinely moves the needle for business owners across Canada.

As a Commercial Collections Associate, you'll play a key role in managing and maintaining relationships with Merchant Growth 's commercial clients to ensure the timely collection of outstanding debts. You'll join a high-performing, creative, and collaborative group known for scaling teams with intention, solving meaningful challenges, and creating space for talented people to do their best work. If you're energized by growth, excited by tough and rewarding challenges, and looking for a place where your contributions matter, this is the opportunity that makes careers.

The Role

We are seeking a diligent and detail-oriented Commercial Collections Associate to be responsible for managing commercial accounts, collecting outstanding balances, and nurturing strong client relationships. This role will negotiate payment arrangements, monitor overdue accounts, locate businesses and guarantors who can no longer be reached, and ensure accurate documentation in line with company policies and legal requirements. Success in this position will require excellent communication skills, strong negotiation abilities and the capacity to perform effectively in a fast-paced environment. This role works 8:00 a.m. to 5:00 p.m. in your local time zone. If you're based outside Pacific time, you may also be asked to work later shifts (e.g., 12:00 p.m. to 9:00 p.m. ET) as needed, typically 3 to 4 days per month, to reach clients in British Columbia and Western Canada during their business hours.

Main Functions

• Collections Management: Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts. Monitor and follow up on overdue accounts through various communication channels, including phone calls, emails, and letters. Document all collection activities accurately and update customer records accordingly. Analyze client payment history and financial status to determine appropriate collection strategies.


• Skip Tracing and Account Location: Perform skip tracing on accounts where the business, its principals or guarantors cannot be reached, using internal records, credit bureau data, corporate registry searches and other approved sources. Verify and update contact details, business addresses, operating status and ownership information for businesses and guarantors. Identify and flag changes in business status, including closures, relocations, name changes, changes of ownership, and new or successor businesses operated by the same principals. Conduct federal and provincial corporate registry searches to confirm active status, directors and related entities. Review application, underwriting and payment data on file for leads on current contact information, banking relationships and business activity. Conduct all skip tracing in line with privacy legislation and company policy, using only approved tools and sources, and never misrepresenting identity or the purpose of contact. Document all sources searched, information obtained and contact attempts in the collections system. Escalate accounts that remain unlocated after internal skip tracing, in line with defined criteria, for external skip tracing, investigation or recovery placement.


• Client Relationship Management: Build and maintain positive relationships with commercial clients while effectively communicating the importance of timely payments. Address client inquiries and resolve disputes or discrepancies related to billing and payments. Provide exceptional customer service by promptly responding to client requests and inquiries.


• Reporting and Analysis: Prepare regular updates on collection activities, including account status, skip tracing efforts and overall collection progress. Collaborate with the Support Team to analyze client payment trends and identify areas for improvement in the collections process.


• Compliance and Documentation: Ensure compliance with company policies and legal regulations governing debt collection practices. Maintain accurate and up-to-date records of all collection activities and communications with clients. Keep abreast of industry best practices and regulatory changes related to commercial collections.

Required Experience, Knowledge, and Skills

Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred. Minimum 2 years of experience in commercial collections or accounts receivable management. Experience w