Collections Associate

Agilus Consulting Group; Vaughan; On-site; CAD 34,000 - 49,000; Full time

Benefits offered by this job

Mentorship

High-volume exposure

Negotiation skills

Collaborative culture

Contract extension

Job summary

Agilus by Synergie seeks a Collections Associate for a 3-month contract in Woodbridge, Ontario. You will contact customers about overdue balances, negotiate payment solutions, and document activities. The role offers hands-on training, exposure to a high-volume portfolio, and collaboration with Sales, Credit, and AR teams.

The ideal candidate has 2+ years in collections or AR, strong communication, negotiation skills, and proficiency with Excel. Reliable, punctual, and able to work independently.

Qualifications

• Minimum 2 years in collections or accounts receivable.
• Strong verbal and written communication abilities.
• Professional and customer-focused approach.
• Ability to negotiate payment arrangements effectively.
• Experience managing customer accounts and outstanding balances.
• Basic Microsoft Excel skills.
• Strong organizational and documentation abilities.
• Reliable, punctual and able to work independently.

Responsibilities

• Contact customers regarding overdue balances through phone and email.
• Investigate reasons for non-payment and negotiate payment solutions.
• Maintain accurate records of collection activities and customer communications.
• Review customer accounts and monitor aging reports.
• Resolve invoice discrepancies and payment-related issues.
• Follow up on disputes to ensure timely resolution.
• Process and post customer payments, including credit card transactions.
• Manage a large portfolio of customer accounts while maintaining service standards.

Skills

Collections

Accounts receivable

Communication skills

Tools

Microsoft Excel

Job description

New Collections Associate Role Open! - 3 month contract

Agilus by Synergie is recruiting for a Collections Associate in the Manufacturing Industry in Woodbridge, Ontario.

Are you a customer-focused Collections professional who enjoys problem-solving, building relationships, and helping customers find payment solutions? We're seeking a Collections Associate to join a collaborative and supportive team for a 3-month contract opportunity.

This is an excellent opportunity for someone with collections or accounts receivable experience who thrives in a fast-paced environment and enjoys working directly with customers and internal stakeholders to resolve payment and account issues.

Total rewards:

$30.00 hourly

• Opportunity to join an established and supportive collections team
• Hands-on training and mentorship from experienced leadership
• Gain exposure to a large, high-volume customer portfolio
• Develop negotiation and dispute resolution skills
• Work closely with Sales, Credit, and Accounts Receivable teams
• Collaborative and respectful workplace culture
• Potential contract extension based on business needs

A typical day:

• Contact customers regarding overdue balances through phone and email
• Investigate reasons for non-payment and negotiate payment solutions
• Maintain accurate records of collection activities and customer communications
• Review customer accounts and monitor aging reports
• Resolve invoice discrepancies and payment-related issues
• Follow up on disputes to ensure timely resolution
• Process and post customer payments, including credit card transactions
• Manage a large portfolio of customer accounts while maintaining service standards

Successful candidates will have:

• Minimum 2 years of collections or accounts receivable experience
• Strong verbal and written communication skills
• Professional and customer-focused approach
• Ability to negotiate payment arrangements effectively
• Experience managing customer accounts and outstanding balances
• Basic Microsoft Excel skills
• Strong organizational and documentation abilities
• Reliable, punctual, and able to work independently

This posting is for an active opening.