Collections Specialist

Manpower, Inc.; Delta; On-site; CAD 36,000 - 52,000; Full time

Job summary

Manpower in Delta, BC is seeking a Collections Specialist to join their team. You will contact customers with outstanding accounts and work toward timely payments within a structured Monday-to-Friday schedule.

The role emphasizes careful documentation, clear communication, and proactive problem solving to move accounts forward within a professional environment. This is a hands-on position focused on cash flow and customer service.

Qualifications

• Experience in collections, accounts receivable, or a customer-focused payment resolution role.
• Strong communication skills to handle account conversations clearly and professionally.
• Detail-oriented approach to reviewing records and maintaining documentation.
• Ability to investigate payment issues and follow through to resolution.

Responsibilities

• Contact customers regarding outstanding accounts to support timely payment.
• Resolve payment issues by investigating account details and coordinating next steps.
• Review account records to ensure accuracy and identify discrepancies or missing information.
• Process collections activities in line with established procedures and documentation standards.
• Maintain accurate documentation throughout the collections process.

Skills

Collections experience

Communication skills

Detail-oriented

Problem solving

Customer-focused

Job description

Manpower

Our client, a growing organization in the financial services space, is seeking a Collections Specialist to join their team. As a Collections Specialist, you will be part of the Collections function, supporting the team in driving timely resolution of outstanding accounts. The ideal candidate will bring strong communication, careful attention to detail, and a proactive problem-solving mindset to help customers and internal stakeholders move accounts forward.

Job Title: Collections Specialist
Location: Delta, BC
Pay Range: $32/hr
Shift: Monday to Friday, 8:00 AM-4:30 PM

What's the Job?

• Contact customers regarding outstanding accounts to support timely payment.
• Resolve payment issues by investigating account details and coordinating next steps.
• Review account records to ensure accuracy and identify discrepancies or missing information.
• Process collections activities in line with established procedures and documentation standards.
• Maintain accurate documentation throughout the collections process.

What's Needed?

• Experience working in collections, accounts receivable, or a customer-focused payment resolution role.
• Strong communication skills to handle account conversations professionally and clearly.
• Detail-oriented approach to reviewing records and maintaining accurate documentation.
• Ability to investigate payment issues and follow through to resolution.
• Comfort working in a structured Monday to Friday schedule, 8:00 AM-4:30 PM.

What's in it for me?

• Opportunity to contribute directly to cash flow and account resolution outcomes.
• Clear, structured schedule to support consistent daily productivity.
• Hands-on role focused on problem-solving, documentation, and customer communication.
• Supportive team environment where accuracy and follow-through matter.
• Motivating work that helps customers resolve payment challenges and move accounts forward.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.