Commercial Auto Liability, PD Claims Examiner III

TEEMA; Vancouver; On-site; CAD 69,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Paid time off

BCAA membership

Bonuses and incentives

Job summary

BCAA is hiring a Senior Claims Adjuster for its Burnaby, BC headquarters in a hybrid role. The position is temporary full-time and ends December 2027, with on-site claim locations as needed and some travel requiring a vehicle.

You will assess homeowner, recreational vehicle, and travel accident claims, determine coverage, and settle or deny according to the policy. Strong analysis and timely communication are essential.

Qualifications

• Post-secondary diploma or equivalent work experience in related field.
• Minimum 5–7 years in a claims environment.
• Valid BC Driver’s License with clean driving record.

Responsibilities

• Handle Property and Casualty claims by phone and in person as needed.
• Investigate claim legitimacy, interview policyholders and witnesses.
• Review estimates, photos, video, ownership proofs, and hospital records.
• Negotiate fair settlements with claimants or counsel.

Skills

Analytical thinker

Proactive

Calm under pressure

Independent worker

Education

Post-secondary diploma in business

Insurance-related licenses or equivalent

CIP designation

Job description

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Temporary Full-Time Senior Claims Adjuster to join our Claims team! This role is anticipated to end December, 2027.

This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.

As a Senior Claims Adjuster you're responsibility is to handle Property and Casualty Insurance Claims (homeowners, recreational vehicle, travel accident benefits) primarily by telephone and also in person as required, and determine if coverage is available for a loss within the insuring agreement to settle or deny the claim. Your role is crucial to ensure policyholders receive prompt assistance while helping them navigate the claims process smoothly and efficiently with homeowner claims, recreational vehicle, and travel accident benefits.

Who you are:

• You enjoy working independently and can troubleshoot when needed.

• You can deal with stressful situations calmly and professionally.

• You are an analytical thinker and decision maker who gathers information before jumping to conclusions.

• You’re proactive with meeting deadlines and takes initiative.

During a typical day, you will:

• Maintain a professional relationship with the insurer primarily over the telephone.

• Attends certain on-site claim loss locations as required, access to a vehicle is required.

• Investigate the legitimacy of the claim, interview and take statements from policyholders, claimants and witnesses.

• Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.

• Negotiate a fair and cost effective settlement with the insures, claimants or claimant’s legal representative either directly or through the services of retained counsel.

What you’ll bring:

• Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience.

• Minimum 5 to 7 years in a claims environment.

• Valid BC Driver’s License with a clean driving record

• Bonus Qualifications:

• CIP designation

• Second language

The salary range for this position is $68,510.52 to $85,638.12 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees