Temporary Full-Time Senior Claims Adjuster

BCAA; Burnaby; Hybrid; CAD 69,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Wellness dollars

Pension plan

Member savings

Job summary

BCAA is hiring a Temporary Full-Time Senior Claims Adjuster at our Burnaby head office to handle property and casualty claims by phone and in person. You will investigate, review evidence, determine coverage, and negotiate fair settlements with insureds or legal representatives.

Ideal candidates have a post-secondary business diploma, 5–7 years in a claims environment, a valid BC driver’s license, CIP is a bonus, and are comfortable working in a hybrid office setup.

Qualifications

• Post-secondary diploma in business or related field.
• Minimum 5–7 years in a claims environment.
• Valid BC Driver's License with clean driving record.
• CIP designation is a bonus.

Responsibilities

• Maintain professional relations with insurer over the telephone.
• Investigate the legitimacy of claims and gather evidence.
• Review estimates, photos, videos, ownership documents, hospital records.
• Negotiate fair, cost-effective settlements with insureds or legal representatives.

Skills

Analytical thinking

Decision making

Negotiation

Communication

Customer service

Education

Post-secondary business diploma

Job description

Why BCAA?Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.We are currently hiring a Temporary Full-Time Senior Claims Adjuster to join our Claims team! This role is anticipated to end December, 2027.This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.As a Senior Claims Adjuster you're responsibility is to handle Property and Casualty Insurance Claims (homeowners, recreational vehicle, travel accident benefits) primarily by telephone and also in person as required , and determine if coverage is available for a loss within the insuring agreement to settle or deny the claim. Your role is crucial to ensure policyholders receive prompt assistance while helping them navigate the claims process smoothly and efficiently with homeowner claims, recreational vehicle, and travel accident benefits.Who you are:You enjoy working independently and can troubleshoot when needed.You can deal with stressful situations calmly and professionally.You are an analytical thinker and decision maker who gathers information before jumping to conclusions.You’re proactive with meeting deadlines and takes initiative.During a typical day, you will:Maintain a professional relationship with the insurer primarily over the telephone.Attends certain on-site claim loss locations as required, access to a vehicle is required.Investigate the legitimacy of the claim, interview and take statements from policyholders, claimants and witnesses.Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.Negotiate a fair and cost effective settlement with the insures, claimants or claimant’s legal representative either directly or through the services of retained counsel.What you’ll bring:Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience.Minimum 5 to 7 years in a claims environment.Valid BC Driver’s License with a clean driving recordBonus Qualifications:CIP designationSecond languageThe salary range for this position is $ 68,510.52 to $ 85,638.12 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.What we offer:The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.Career and personal development to help you grow and reach your goals.Incentives that recognize team and individual sales and performance.Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.*for permanent employeesWe’re always looking for amazing people like you. Apply today!BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail] .