Commercial Accounts Representative

OPENLANE

Toronto

On-site

CAD 34,440 - 45,460

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

RRSP in Canada with company match

Paid vacation, personal and sick time

Paid maternity/paternity leave

Disability and life insurance

Job summary

OPENLANE is seeking a Commercial Accounts Representative to manage inventory, coordinate sales operations, and build strong relationships with customers and internal teams. You will support strategic initiatives, monitor website operations, and ensure service levels are met while collaborating across departments to resolve issues and drive revenue growth.

The role emphasizes process discipline, proactive problem solving, and cross-functional teamwork within a fast-paced wholesale remarketing

Qualifications

2-3 years in a Commercial Account Representative role or equivalent.
Experience in managing client relationships on a logistical role.
Strong business acumen and interpersonal skills.
Strong verbal and written communication skills.
Strong organization and analytical skills.
Self-motivated and multi-tasking oriented.
Automotive and Remarketing knowledge is a plus.
Knowledge of Google Workspace and Salesforce CRM is a plus.

Responsibilities

Deliver daily solutions on customer operational commitments and requirements.
Build and maintain close customer relationships, internal and external.
Monitor and maintain website operations and deliver solutions within service level agreements.
Support Commercial Sales Directors/Program Managers with information requests, including research, reports, and documentation.
Assist in the operational setup of new customer requirements.
Coordinate and follow through on resolution of bugs and issues daily, including escalations.
Develop and maintain detailed knowledge of process documentation for assigned programs.
Manage movement of vehicles through processes from consignment to post-sale.
Ensure effective rollout of new processes or changes to program rules.
Ensure best practices are followed regularly.
Coordinate issue resolution between internal and external teams.
Assist other reps during vacations or increased volumes.
Act as support in absence of Department Manager or Program Manager.
Perform other duties as requested by Department Manager

Skills

Detail Oriented

Customer-Focused

Adaptable

Proactive

Collaborative

Driven

Tools

Google Workspace

Salesforce CRM

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

Building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

Helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

Accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity: We seek to understand and improve our customers’ experience.
Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
Fearless Ownership: We deliver what we promise and learn along the way.

What We Offer

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For

We’re looking for a Commercial Accounts Representative with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be a key participant in the roll‑out of critical projects and strategic initiatives to support revenue growth.

You Are

Detail Oriented. Ensure sales vehicles meet account specifications.
Customer-Focused. Provide prompt, courteous service and resolve customer issues in a friendly manner.
Adaptable. Demonstrate flexibility in handling changing work environments.
Proactive. Identify and address areas of concern, involving leadership as necessary.
Collaborative. Work closely with other teams and stakeholders to identify and address concerns.
Driven. Motivate team members to achieve goals.

You Will

Key focal point in delivering daily solutions on customer operational commitments and requirements.
Build and maintain close customer relationships, internal and external.
Monitor and maintain website operations and deliver solutions while keeping to service level agreements.
Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.
Assist in the operational setup of new customer requirements.
Coordinate and follow through on resolution of bugs and issues on a daily basis, including escalations.
Develop and maintain detailed knowledge of process documentation for assigned programs.
Manage the movement of vehicles through a series of processes from consignment through post‑sale.
Ensure effective roll‑out of new processes and/or changes to existing program rules and procedures.
Ensure best practices are followed on a regular basis.
Coordinate issue resolution between internal and external teams.
Assist other Commercial Accounts Representatives in the event of vacations, personal days, and increased volumes.
Act as a support role in the absence of the Department Manager or Program Manager.
Perform other duties as requested by the Department Manager