Relationship Associate

Openlane; Richmond; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP with company match

Paid time off

Maternity and paternity leave

Disability and life insurance

Employee Assistance Program

Tuition reimbursement

Career development opportunities

Job summary

Openlane is seeking a Relationship Associate to manage accounts and analyze data, building strong dealer relationships. You will contribute to branch goals, provide financing insights, and support growth initiatives within a small local team.

The role requires two years in customer-facing or sales support roles, a valid driver’s license, and the ability to travel up to 50% of the time. Opportunity to grow within a global organization.

Qualifications

• Two years in customer-facing roles or sales support.
• Strong attention to detail and relationship-building.
• Willingness to travel 25–50% within your market.

Responsibilities

• Develop understanding of customer needs using CRM and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and drive growth through focused discussions.
• Mitigate risk on customer accounts and ensure service quality.
• Support existing accounts and pursue new opportunities.

Skills

CRM skills

Account management

Sales support

Tools

Google Workspace

Salesforce

Tableau

Job description

Who We Are

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/. AFC’s Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Compensation Range of Hourly: $24.00 - $27.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range Target Bonus Range: $0.00 - $5,600.00 CAD Quarterly

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

We’re Looking For

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience and identifying organic growth opportunities. The ideal candidate will have two years in customer-facing roles, one year in sales or sales support, and a keen eye for attention to detail.

You Are

• Focused on Elevating Relationships: you believe integrity and honesty build long‑lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.
• Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential.
• You understand our dealer’s success is built upon the commitment and perseverance of your efforts.
• Vision-Driven: you focus on understanding your customers’ future needs and is dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.
• Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.

Must Have’s

• Two years of experience in customer-facing, sales, or sales support roles.
• A valid driver’s license with reliable and dedicated transportation.
• Ability and desire to frequently travel 25-50% within your market to support our current and prospective customer base.
• Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously when needed as well as part of a team.
• High level of accountability towards local goals and business targets.

Nice to Have’s

• Previous auto industry experience
• Experience with Google Workspace, Salesforce, and Tableau

California Residents

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.