Collision Support Specialist & Franchise Ops Coach

Rippling, Inc.; Burlington; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Group benefits program

Employer RRSP program

Job summary

Fix Network is seeking a Field Support Specialist to partner with franchise locations across Canada, focusing on quality, performance, and operational excellence. You will coach franchise teams, conduct reinspections for warranty claims, review estimates, and provide day-to-day operational guidance.

This role requires 3+ years in collision repair, strong communication, and the ability to travel within the region and across Canada.

Qualifications

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Responsibilities

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on insurance guidelines and procedures, estimating systems and best practices.
• Provide day‑to‑day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross‑functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large‑scale weather‑related events.

Skills

Collision repair experience

Damage appraisal

Production management

Coaching

Communication

Customer service mindset

Microsoft Office

Travel willingness

Driving license

Tools

Microsoft Office Suite

Job description

Fix Network is seeking a Field Support Specialist to partner with franchise locations across Canada, focusing on quality, performance, and operational excellence. You will coach franchise teams, conduct reinspections for warranty claims, review estimates, and provide day-to-day operational guidance.

This role requires 3+ years in collision repair, strong communication, and the ability to travel within the region and across Canada.