Support Specialist - Collision

Fix Network World; Burlington; Sur place; CAD 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

3 weeks vacation from day one

5 sick days per year

RRSP matching 50% up to 3%

Group benefits with 75% premiums

Tuition reimbursement up to $3,000

Annual clothing allowance $250

Referral bonus up to $1,000

Team events and annual Team Meeting

Résumé du poste

Fix Network World is seeking a Franchise Operations Specialist to support franchise partners in achieving quality, performance, and operational excellence across Canada. You will conduct vehicle reinspections for warranty claims, review repair estimates, and coach franchise teams on insurance guidelines, estimating systems, and parts programs.

This role requires travel within the region and collaboration with Area Managers.

Qualifications

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented with a customer-service mindset.
• Willingness to travel extensively within the region and across Canada.

Responsabilités

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims and quality control reviews.
• Review repair estimates and ensure alignment with insurance partner requirements.
• Coach and train franchise teams on insurance guidelines, estimating systems, parts programs, and tools.
• Provide day-to-day support to shops with operational questions and urgent requests.
• Document interactions in the Franchise Management System and collaborate with Area Managers to identify improvements.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms and floods.

Connaissances

Collision repair

Damage appraisal

Production management

Coaching

Communication

Relationship-building

Problem solving

Multitasking

Customer service

Microsoft Office

Outils

Microsoft Excel

Microsoft Word

PowerPoint

Description du poste

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

What You'll Do

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on:
• Insurance guidelines and procedures
• Estimating systems and best practices
• Parts program utilization
• Operational tools and processes
• Provide day-to-day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross-functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large-scale weather-related events.

What We're Looking For

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry-leading support.

In This Role, You'll Enjoy

• A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
• 3 weeks of vacation from day one, plus 5 sick days per year.
• An employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary.
• Group benefits with 75% of premiums paid by the employer, including telemedicine services.
• Up to $3,000 per year in tuition reimbursement to support your professional development.
• An annual $250 allowance to spend in our Fix Network apparel and merchandise store.
• A referral bonus of up to $1,000 when you help us find our next great talent.
• Opportunities to connect and celebrate throughout the year, including monthly celebrations to welcome new employees and recognize birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and other team events.
• Our annual Team Meeting, bringing together team members from around the world for several days to align on company priorities, connect with international colleagues, and enjoy valuable team-building experiences.
• Free on-site parking.

Ready to Make an Impact?

If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.