Support Specialist - Collision

Rippling, Inc.; Burlington; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Group benefits program

Employer RRSP program

Job summary

Fix Network is seeking a Field Support Specialist to partner with franchise locations across Canada, focusing on quality, performance, and operational excellence. You will coach franchise teams, conduct reinspections for warranty claims, review estimates, and provide day-to-day operational guidance.

This role requires 3+ years in collision repair, strong communication, and the ability to travel within the region and across Canada.

Qualifications

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship-building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self-motivated, organized, and results-oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Responsibilities

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on insurance guidelines and procedures, estimating systems and best practices.
• Provide day‑to‑day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross‑functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large‑scale weather‑related events.

Skills

Collision repair experience

Damage appraisal

Production management

Coaching

Communication

Customer service mindset

Microsoft Office

Travel willingness

Driving license

Tools

Microsoft Office Suite

Job description

• Support franchise partners in achieving quality, performance, and operational excellence standards.
• Conduct vehicle reinspections for warranty claims, quality control reviews, and best practice follow-ups.
• Review repair estimates and provide recommendations to ensure alignment with insurance partner requirements.
• Coach and train franchise teams on:
• Insurance guidelines and procedures
• Estimating systems and best practices
• Operational tools and processes
• Provide day‑to‑day support to shops, assisting with operational questions and urgent requests.
• Document interactions and support activities within the Franchise Management System.
• Collaborate with Area Managers and cross‑functional teams to identify improvement opportunities and resolve operational issues.
• Analyze root causes of performance challenges and implement effective solutions.
• Assist franchise locations during catastrophe events such as hailstorms, flooding, and other large‑scale weather‑related events.

What We're Looking For

• Minimum of 3 years of experience in the collision repair industry.
• Experience in damage appraisal and production management.
• Strong coaching, communication, and relationship‑building skills.
• Proven ability to solve problems and manage multiple priorities effectively.
• Self‑motivated, organized, and results‑oriented professional.
• Excellent customer service mindset and ability to work collaboratively with diverse stakeholders.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Valid Canadian driver's license with a strong driving record.
• Willingness and ability to travel extensively within the assigned region and occasionally across Canada.

Why Join Fix Network?

At Fix Network, you'll be part of a global organization that supports some of the most recognized brands in the automotive aftermarket industry. As a franchise leader, we empower entrepreneurs and collision repair professionals through innovative solutions, operational expertise, and industry‑leading support.

In this role, you'll enjoy:

• A dynamic field‑based position with significant impact on franchise success.
• Opportunities to collaborate with industry experts and leaders.
• Professional growth and career development within a growing international organization.
• A collaborative and supportive team environment.
• A competitive compensation based on experience and qualifications, with a starting salary of $75 000 per year.
• Group benefits program, including health and dental coverage.
• Employer RRSP program to help you invest in your future.

Ready to Make an Impact?

If you're looking for a career where you can combine technical expertise, operational support, and relationship management while helping franchise partners succeed, we'd love to hear from you.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable legislation. If you require an accommodation at any stage of the recruitment process, please let us know, and we will work with you to meet your needs.

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Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.