Collision Centre Administrative Assistant

AWIN; Oakville; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Excellent Group Benefits package

Group RRSP Contribution program

Work/life balance

Training and support programs

Boot and tool allowance

Corporate support

Mentorship and development

Unlimited careers opportunities within

Job summary

Auto World Imports Network (AWIN) – Mercedes-Benz Oakville Collision Centre is seeking a Collision Centre Administrative Assistant to greet callers, route messages, and support front-desk operations. You will manage files, assist with repair orders, and coordinate with technicians to ensure smooth service flow.

The role emphasizes professional communication, organization, and a friendly, team-oriented approach in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a Body Shop is an asset.
• Strong time-management and organizational skills.
• Excellent written and verbal customer service abilities.
• Ability to work in a team and independently.
• Understanding of automotive functionalities.
• Experience using Mitchell on Demand, Audatex and MS Office.
• Clear telephone communication and a professional image.
• Enthusiastic, outgoing personality and reliable.
• Professional business attire per company policy.

Responsibilities

• Accepts all incoming calls and answers inquiries professionally.
• Communicate messages to appropriate parties promptly.
• Provide basic information to callers with general questions.
• Prepare and update customer files.
• Obtain customer’s written approval on repair orders at write-up or close.

Skills

Customer service

Phone etiquette

Time management

Team player

Organizational skills

MS Office

Mitchell on Demand

Audatex

Education

High school diploma or equivalent

Tools

Mitchell on Demand

Audatex

MS Office

Job description

Salary Range: $18.00 To $20.00 Hourly

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Due to our continued growth, our Mercedes-Benz OakvilleCollision Centre is looking for a Collision Centre Administrative Assistant to join our amazing team!

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

Job Purpose

The Collision Centre Administrator accepts and directs incoming calls, takes detailed messages, and provides basic information to callers. S/he is the Body Shop’s front-line contact with the public and administrative coordinator and must represent the body shop in a professional, and friendly manner at all times.

Responsibilities

• Accepts all incoming calls.
• Communicate with callers in a professional, friendly and efficient manner.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Prepare and update customer files.
• Obtain customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

Hourly Rate: $18-$20 per hour

Qualifications

• High school diploma or equivalent.
• Experience working in a Body Shop is an asset.
• Ability to effectively manage time, meet deadlines and complete all assigned tasks.
• Proven organizational skills.
• Excellent customer service skills: both written and verbal.
• Ability to work in a team and independently.
• Sound understanding of all automotive functionalities.
• Experience using Mitchell on Demand, Audatex and MS Office.
• Must speak clearly on the telephone and convey an image of professionalism
• Must have an enthusiastic and outgoing personality.
• Must be able to convey messages to employees clearly and quickly.Professional business attire (refer to Auto World Imports Dress code policy).

Personal Attributes

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Strong communication skills both written and verbal
• Ability to influence, negotiate and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Driven and ability to work with minimum supervision

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.