Collections Specialist

Vaco; Vaughan; On-site; CAD 60,000 - 75,000; Full time

Job summary

Vaco in the Greater Toronto Area is seeking a seasoned Collections Specialist to manage a high-volume B2B portfolio, reduce delinquencies, and improve cash flow. You will negotiate settlements, monitor aging accounts, and collaborate with sales and finance to resolve disputes.

The role requires 5+ years in collections, Excel proficiency (pivot tables, VLOOKUPs), and CCP designation is an asset. You must reside in the GTA and be eligible to work in Canada.

Qualifications

• 5+ years of collection experience in a high-volume B2B environment.
• CCP designation or enrolment in CCP program is an asset.
• Proficient in Excel (pivot tables, VLOOKUPs).

Responsibilities

• Manage an assigned portfolio of customer accounts to reduce balances and improve cash flow.
• Monitor overdue accounts, conduct follow-ups, and prioritize collections.
• Negotiate payment arrangements and address disputed balances to secure payments.
• Coordinate with cash application and other finance functions on payment allocations.

Skills

Collection experience

Excel

Education

CCP designation or CCP program enrollment

Tools

Pivot tables

VLOOKUPs

Job description

About the Opportunity

• Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
• Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
• Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
• Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
• Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
• Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
• Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
• Initiate requests for account adjustments, corrections, and supporting documentation as required.

Customer Service & Internal Collaboration

• Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
• Work with internal departments to investigate and resolve issues affecting payment processing and account status.
• Communicate payment terms, account procedures, and available billing or payment options to customers.
• Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.
• Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.

About You

• 5+ years of collection experience in a high-volume b2b environment
• CCP designation or enrolment in the CCP program is an asset
• Proficient in excel. (pivot tables, vlookups)

Pay Range

$60,000 - $75,000 / year

Requirements

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.